Tourism

World Tourism Institute Tourism Microcredentials

Discover the World Tourism Institute’s Tourism Series of microcredentials, tailored for individuals seeking to create unique and meaningful experiences and lead effective organizations in Cape Breton’s tourism industry. Immerse yourself in topics such as customer service excellence, cultural awareness, digital marketing, and event management. By completing these microcredentials, you will gain a comprehensive understanding of the tourism business landscape, empowering you to elevate customer experiences, drive business growth, and confidently navigate challenges with informed decision-making. Join us on this exciting journey towards your professional growth in the vibrant world of tourism!

Visit the World Tourism Institute page for scheduling and information.

Tourism Microcredential Options

Customer Service Excellence

Learn how to turn your visitors into repeat customers and build connections that last a lifetime with the Customer Service Excellence Microcredential!

The Customer Service Excellence Microcredential is a hands-on experience that equips tourism operators with the tools and strategies needed to deliver exceptional customer service and guest experiences.

This microcredential draws from customer service techniques that have proven effective in the tourism industry, and provides frameworks to help participants better understand the customer’s point of view so that operators can ensure that each visitor feels valued.

Additionally, participants will have the opportunity to collaborate with other tourism operators to address challenges and problem solve. Allowing operators to feel confident and knowledgeable when issues arise.

Through the Customer Service Excellence microcredential participants will learn how to:

Apply interpersonal communication skills to build connections that generate revenue.
Explore strategies to develop meaningful customer relationships that create loyal advocates for your brand.
Develop and practice problem solving skills to proactively respond to various customer interactions.

You should take this course if:

You are a tourism operator in Unama’ki-Cape Breton
You manage a team
Your business sells products and/or services directly to consumers
You interact with customers face-to-face
You operate a business social media account

Events Marketing

Learn how to fill the seats at your next event with potential customers through the Event Marketing Microcredential!

By completing the Event Marketing microcredential tourism operators will acquire the tools and knowledge necessary to develop and execute an event marketing plan that meets their business needs.

Learn how to utilize customer data to apply a strategic lens to event marketing initiatives. By considering customer behaviour and marketing to key audiences, operators will be more successful in not only selling out events but converting event participants into loyal customers.

Additionally, participants will have the opportunity to review event marketing campaigns from other tourism operators and learn first hand what factors contributed to their success.

Through the microcredential participants will learn how to:

Utilize strategic planning strategies to drive promotional efforts.
Analyze data to understand customer emotions and behaviours to create marketing campaigns that resonate with target audiences, converting event participants into return customers.
Craft narratives that strengthen stakeholder relationships and leave a lasting impact on event participants.
Participants will review local tourism event marketing campaigns to identify key factors to success and apply skills learned throughout the course.

You should take this course if:

You are a tourism operator in Unama’ki-Cape Breton
Your organization hosts, or plans to host an event.
You are working in a marketing role.
You are thinking about starting your own business or volunteer group.
You would like to learn more about event planning and marketing.

Island Ambassador

Become an expert in Unama’ki-Cape Breton Island and create a one of a kind experience that your visitors will never forget with the Island Ambassador Microcredential!

Businesses who operate in the tourism industry have an opportunity to directly engage with potential customers from around the world. Creating genuine connections and providing personalized support to your off-island customers will translate into repeat business and referrals–scaling your audience from local to global.

By participating in the Island Ambassador microcredential operators will gain valuable knowledge of the history, culture, and vibrancy of the Unama’ki-Cape Breton. This knowledge can be used as a tool to elevate your business’s reputation as a trusted host and guide for on and off-Island visitors.

In addition to the microcredential teachings, participants will build a network of island ambassadors who are keen to share their experiences and foster collaboration and mutual support. In turn building relationships, and a strong sense of community around the Cape Breton Island tourism workforce.

During the Island Ambassador microcredential participants will learn about:

Cape Breton Island’s cultural and natural treasures to enrich guest experiences.
Supports to create a welcoming and inclusive environment for multicultural customers.
Active listening skills to better engage with your customers.

You should take this course if:

You are a tourism operator in Unama’ki-Cape Breton
You sell products and/or services to multicultural consumers
You would like to create a personalized customer experience
You would like to learn more about Cape Breton Island
You would like to build your network of business owners and operators in the tourism space