New Grad Role – Responsible Gambling Resource Coordinator – TELUS Health – Sydney, NS

Responsible Gambling Resource Coordinator

On-site, Casino Nova Scotia, Sydney
Casual

Are you seeking to work a few hours a week in a position where you can use your strong customer service background, verbal communication and interpersonal skills? Do you have experience working with a vulnerable population?

Our team and what we’ll accomplish together

As a global-leading health and well-being provider, TELUS Health is committed to building a healthier and friendlier future for all. This is why we partner with Casino Nova Scotia to operate the Responsible Gaming Information Centre, within the Casino. This team responds to guests’ inquiries on safe play, educate guests on responsible gambling, share information and resources and ensure that individuals have a positive play experience.

How you will make an impact: 

• You will educate the public on healthy gambling practices, explain how the games operate and provide information on community resources when needed;
• You will assess the needs of visitors to determine appropriate course of action;
• You will plan appropriate intervention strategies for guests exhibiting problem gambling behaviours by consulting with casino staff and other appropriate professionals;
• You will offer support and guidance to individuals who wish to enroll in the casino’s voluntary self-exclusion program;
• You will contribute to the development and upkeep of a resource library of gambling related material by researching and sourcing current community resources.

What you bring: 

The ideal candidate has strong interpersonal skills, they can easily engage conversation with the public, they are comfortable working with a more vulnerable population and demonstrates maturity and autonomy.

• You have completed post-secondary education in social services/human services or have equivalent work related experience;
• You have at least two years of customer service experience;
• You have prior experience interacting with a vulnerable population;
• You demonstrate patience and empathy;
• You have the ability to work independently;
• You have experience with basic computer tasks such as data entry and you are familiar with Microsoft Office and basic Excel;
• You have flexible availability and could accommodate shifts that may be 1am to 1pm, 7 days a week.

Why join TELUS Health: 

• Work hours confirmed in advance to support work-life balance;
• A fast-growing and dynamic organization that likes to promote from within;
• An organization that embraces its core values: spirited teamwork, putting customers and communities first and courage to innovate and embrace change;
• A positive work environment that supports diversity and inclusion.

Please apply via: Responsible Gambling Resource