Employer: Island Folk Cider House
Title: Retail & Hospitality Manager
Position: Full-Time Permanent (37.5hrs/week)
Hours of Work: Scheduling will be dictated by taproom activities and events. Some evening and
weekend availability is required. Flexibility is key – schedules are created to reflect operational
needs while supporting work-life balance.
Job Location: Sydney, NS
Proposed Start Date: As soon as possible
Compensation Package: Annual salary range starting at $50,000 – $60,000 negotiable based on
commensurate experience. Health & Dental benefits, two (2) weeks’ paid vacation to start, paid
sick time, paid holidays, product and merchandise discounts, performance-based bonuses,
professional development opportunities and more!
Application Closing Date: July 1st, 2025 @ 11:59PM, or until the position has been filled.
Anchored Recruiting is delighted to partner with Island Folk Cider House to find a Retail &
Hospitality Manager to join their dynamic team.
Island Folk Cider House is a proudly Nova Scotian craft cidery based in Sydney, Cape Breton. They
make small-batch ciders using local ingredients — always gluten-free, never artificial, and crafted
to suit a wide range of tastes. Their bold flavours and playful branding reflect the creative spirit
behind everything they do. You’ll find them at your local NSLC, in restaurants, and poured
wherever good folks gather across the province.
Reporting to the business owner, the Retail & Hospitality Manager is responsible for, but not
limited to, overseeing and leading the front-of-house team and operations, delivering
exceptional customer service, and helping Island Folk Cider House thrive as a vibrant community
hub through thoughtful marketing and promotional strategies.
This is a hands-on role for someone who is passionate about local community, cares deeply
about the guest experience, and takes pride in the little things – no detail is too small. You thrive
in a clean, organized environment, value strong systems and processes, and lead with both clarity
and care.
If you’re someone who loves building community, creating outstanding guest experiences, and
bringing structure and heart to everything you do – we’d love to hear from you!
Responsibilities:
• Lead and inspire the front-of-house team to foster a welcoming, inclusive, and fun
atmosphere.
• Support and motivate staff to maintain strong morale, engagement, and alignment with
company policies and procedures.
• Jump in on the taproom floor as needed – leading by example and creating a
collaborative team culture.
• Develop and refine front-of-house systems and operational procedures that improve
efficiency, ensure a safe and positive work environment, and reflect Island Folk values.
• Ensure a clean, organized, and detail-oriented space that upholds Island Folk standards
of excellence.
• Strengthen relationships with customers and the broader community – ensuring every
guest feels welcomed, valued, and eager to return.
• Develop and execute marketing and promotional strategies (with support from ownership
and consultants) to drive sales and build brand awareness.
• Drive sales to meet and exceed revenue targets while maintaining exceptional customer
experiences.
• Organize events, community partnerships, and on-site activities that enhance the guest
experience and celebrate local culture.
• Manage inventory, order supplies and monitor cost controls to support operational
sustainability.
• Support social media efforts by capturing on-brand content and engaging with followers
in a timely, authentic way.
• Collaborate closely with ownership and management to set, track, and achieve business
goals.
• Other duties as assigned.
Qualifications:
• Post secondary education and/or commensurate experience is required.
• Minimum of one (1) to two (2) years management or supervisory experience is required.
• Experience in the hospitality, food and beverage, or service industry is considered an
asset, but is not required.
• Proven ability to drive business growth and develop strategic initiatives is considered an
asset.
• Energetic, enthusiastic, and brings a positive attitude to work every day.
• A strong problem solver who thinks quickly and adapts to challenges with solutionoriented thinking.
• Highly organized, detail-focused, and committed to cleanliness and efficiency.
• Tech savvy and comfortable using a variety of software tools to streamline operations.
• A team player who leads by example and enjoys coaching and mentoring others.
• Excellent interpersonal skills and communication skills, both written and verbal.
• Proven ability to identify and implement customer experience improvements.
• Passionate about local, craft beverages, and creating a welcoming, community-focused
space.
• Comfortable lifting up to 50 lbs and staying on your feet for extended periods of time.
• A clear criminal record check, valid driver’s license and reliable transportation is required.
We thank you for your interest, however only those chosen for an interview will be contacted.
Island Folk Cider House is committed to diversity and inclusivity. We encourage all qualified individuals to apply,
regardless of background or experience.
If interested in this opportunity, please apply via Jobs Page. Please note this position will remain open until
filled. Applicants will be reviewed in two-week windows.
All information collected will be shared with our client, Island Folk Cider House. By submitting this application,
Anchored Recruiting & HR Solutions LTD. will be adding you to the talent pool database. You may be contacted
regarding future job opportunities. Please note that this position is open to Canadian Citizens or Permanent
Residents only.