• Location: Halifax, NS
  • Deadline: March 18, 2022 at 4:00 pm

Visitor Services Staff (Clerk 2) (Designated)

Competition # : 34504

Department: Commun,Culture,Tour & Heritage

Location: HALIFAX

Type of Employment: Seasonal

Union Status: NSGEU – NSPG

Closing Date: ​3/18/2022​ (Applications are accepted until 11:59 PM Atlantic Time)

Designation Status

Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve.  Under the Government of Nova Scotia’s Employment Equity Policy, this position is designated and therefore, only applicants from the following groups will be considered: Indigenous people, African Nova Scotians or Other Racially Visible Persons, Racially Visible Persons / Persons with Disabilities.

If you are a member of one of these equity groups, you must clearly identify in your cover letter and self-identify during the application process, to be considered.

About Us

Nova Scotia’s culture and heritage contribute to vibrant communities and enrich the quality of life in every part of the province. The Department of Communities, Culture, Tourism and Heritage invites Nova Scotians to experience and participate in our rich cultural expression.

By exploring our past, we appreciate where we came from. This enriches our lives today and gives us insight for times ahead. Through investing in our future, we help realize the potential of our people and talents. We foster an environment that embraces ideas and innovation. Jobs are generated and our creative economy flourishes. Encouraging cultural expression brings life to our communities. We each contribute to the province we call home through distinct perspectives and traditions. Together, our diversity defines the uniqueness of Nova Scotia.

About Our Opportunity

The Maritime Museum of the Atlantic is the oldest and largest Maritime Museum in Canada.  The Museum is a valuable historical, cultural and educational institution. It is the largest site in Nova Scotia that collects and interprets various elements of Nova Scotia’s marine history. Visitors are introduced to the age of steamships, local small craft, the Royal Canadian and Merchant Navies, World War II convoys and The Battle of the Atlantic, the Halifax Explosion of 1917, and Nova Scotia’s role in the aftermath of the Titanic disaster.

We are seeking an individual to be part of our Visitor Services team who exemplifies customer service excellence and demonstrates strong communication skills by welcoming and assisting visitors from various diverse backgrounds, by providing accurate and timely information to them in a dynamic work environment. The Visitor Services staff operate admissions cash registers, multi-media equipment and work at the reception desk.

Members of the visitor services team are responsible for the presentation of high quality, entertaining, and informative interpretive programs and tours that will enhance the museum experience and exceed visitor expectations. Interpretive activities will focus on aspects of the rich maritime heritage of this region and rely on a wide variety of presentation methods which may include tours, interpretive demonstration and/or storytelling.

Main Areas of work:

  • Admissions and Reception
  • Robertson Store, Museum Galleries, Theatre, Canadian Scientific Ship Acadia
  • The Museum is also home to our mascot, Merlin, a Rainbow macaw. Visitor Services staff are involved in the feeding and care/maintenance of this feathered member of our staff.

This position reports to the Curator of Visitor Experience.

Qualifications and Experience

To be successful in this role, you have three years of related experience, an acceptable equivalent combination of education and experience will be considered.  Previous experience serving the public in a heritage or cultural field (i.e. museums, art galleries, science, and interpretive centres, etc.) is considered an asset.

You have sound knowledge of the region’s maritime history and well‑developed communication skills, value working within diverse settings and understand the different needs of diverse client groups both internally and externally.  You have excellent interpersonal and problem-solving skills and experience working in a team environment.  You are proficient and have experience using Microsoft office programs (Word, Outlook, Excel, PowerPoint).

Strong assets include:

  • Cash handling;
  • Fluency in French or another second language;
  • Knowledge of the region’s natural and cultural history;
  • Public program delivery and presentation skills;
  • Certification in First Aid, Super Host or equivalent; and
  • Certification or training in a museum studies and/or tourism and hospitality program.

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.


Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.


Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offerings and eligibility criteria.

Working Conditions

The 2022 season runs from April 20, 2022 and ends November 5, 2022.

Work hours include shifts on Saturdays, Sundays, some evenings and holidays.

In your resume/covering letter, please indicate your availability during this time frame.  Successful candidates must also successfully complete appropriate vulnerable background checks.

Additional Information

On October 6, 2021, the Government of Nova Scotia announced full vaccination will be a condition of employment for new staff being hired. View News Release

What We Offer

  • Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
  • Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
  • Countless Career Paths.
  • Department Specific Flexible working schedules.

Pay Grade:  CL 13  

Salary Range:  $1,407.60 – $1,532.16 Bi-Weekly

This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:

Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.

External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to