Competition # 42083
Program Administration Officer 3 (Maintenance Enforcement Officer) – Bilingual, Term, NEW WATERFORD
Justice
Posting Closing Date: 28-Mar-24
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Aboriginal People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self-identify, on your application form, cover letter, or on your resume.
The Maintenance Enforcement and Victim Services Division of the Department of Justice helps facilitate court ordered child and spousal support and offers a range of services to help victims of crime.
The Maintenance Enforcement Program (MEP) is a free service of the Nova Scotia Department of Justice that helps you make or receive court-ordered maintenance payments when your court order is enrolled with the program and can take steps to enforce maintenance orders when payments are not made. The MEP operates under the laws set out in the Maintenance Enforcement Act. Benefits of enrolling in the MEP include: we keep an accurate record of all payments made and received; we protect your personal information; we act as a buffer between payors and recipients; we work with the MEPs in other provinces if the payor or recipient lives outside Nova Scotia; and we can take enforcement action if payments are not made. No one other than the MEP can enforce an order to pay maintenance.
For more information on the Department of Justice MEP please visit our website: https://mep.novascotia.ca/
As the Enforcement Officer, you will be supported by the Coordinator and in accordance with the Maintenance Enforcement Act, you will be responsible to exercise the authority of the Director of Maintenance Enforcement.
You will have the authority to:
• Conduct traces and to search information to locate a payor and the payor’s resources;
• Garnish/seize resources;
• Issue liens/judgements against resources;
• Request revocation of various provincial and federal licenses;
• Negotiate arrangements with the payor for payment of maintenance arrears based on analysis of detailed financial information;
• Represent the Director in court proceedings;
• Manages a large caseload which may include high conflict cases;
• Communicate on a regular basis with payors, recipients, lawyers, court staff, financial institutions, other government agencies and the business community;
• Respond to inquiries and requests for assistance from clients and stakeholders.
• Act as a subject matter expert on a project to operationalize current processes into a Dashboard design and identify key process indicators that will align the day to day activities to our overall business goals.
As the successful candidate you will have an undergraduate degree plus 5 years related experience (or an acceptable combination of education, training and experience). You must be fluently bilingual (oral and written) in French and English.
In addition, you hold the following training and work experience:
• Computer proficiency with the ability to utilize various databases to collect and process information;
• Work within a structured policy environment;
• Manage a high-volume case management assignment;
• Deal with the public on complex and sensitive issues;
• Conduct client interviews and assessments;
• Apply working knowledge and understanding of legislation, policies, procedures, and directives governing an operational program;
• Interpret/analyze financial information provided by clients;
• Exercise discretion, judgement, analytical and negotiation skills;
• High level, independent decision-making;
• Excellent communication, interpersonal, and organizational skills;
• Ability to work within a team.
We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.
Based on the employment status and Union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.
Working Conditions
• May be required to work overtime on occasion
• Normal office environment, modern, automated office
• May be exposed to distraught clients
• Constant use of computer workstation and telephone for extended periods of time
• Frequent interruptions; high volume of work
• Must manage pressure in response to management and staff requests to meet deadlines
• Required to handle and process several tasks concurrently
• Challenge of a large caseload and high call volume, while ensuring cases are managed in compliance with policy and procedures
What We Offer
• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies.
• Countless career paths.
• Department Specific Flexible working schedules.
Pay Grade: PR 13
Salary Range: $2,543.38 – $3,091.70 Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy, and we welcome applications from Indigenous People, African Nova Scotians and Other Racially Visible Persons, Persons with Disabilities and Women in occupations or positions where they are under-represented. If you are a member of one of these equity groups, you are encouraged to self-identify on your electronic application.
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office, employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant, and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit candidates. PLEASE NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials, the results of which must be satisfactory to the employer. We thank all applicants for the interest, however, only those selected for an interview will be contacted. All questions and concerns may be directed to Competitions@novascotia.ca.