RECENT OR POTENTIAL GRADS: IT Service Management Analyst

  • Location: Halifax, NS
  • Deadline: April 10, 2022 at 11:00 pm

IT Service Management Analyst

Reference Number:           9708
Department:                      Information Technology
Location:                             Halifax, NS
Type of Employment:       Term, FT (April 25th – December 30th, 2022)

*** Applications for this position must include a cover letter, resume, and academic transcript (unofficial is acceptable). ***

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the term position of IT Service Management Analyst, in our Information Technology department.

Please note we are looking to have this position start on April 25th, 2022.

Accountabilities:

We are looking for an individual with excellent verbal and written communication skills. The individual must possess solid customer service and analytical skills with strong attention to detail. Under the direction of Manager IT Service Delivery, this individual is accountable to provide support to the IT Service Delivery team. This work will include:

  • Responsible to assist IT service delivery asset management, contract management (hardware products and software licenses, cloud services subscription etc.), discrepancy analysis.
  • Responsible for generating requisition request in financial management systems, end to end IT Procurement process support for technology products and services via various vendors procurement sites.
  • Service billing and usage entry, general asset management and asset reporting.
  • Responsible to assist with renewing contracts and service agreements.
  • Contact with internal customers, stakeholders, external vendors via email and/or phone. The ability to concisely explain the problem and resolution is an asset.

You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.

Skills, Capabilities and Experience:

  • High School Diploma and minimum 1-2 years of post-secondary education with a focus on information management and business-related programs of study or equivalent work experience.
  • Working knowledge of and proficiency with MS Office (Outlook, Excel and Word, Teams) is required and other computer applications would be an asset.
  • Previous customer service experience considered an asset.
  • Previous experience working with ERP systems considered an asset.
  • Excellent verbal and written communication skills.
  • Ability to work remotely and on site when required.

Reports to :   Manager, IT Service Delivery

Form of Application:   Click the APPLY button at the end of the online job posting.  Complete all required information fields and copy and paste your covering letter and resume into the online form.

Salary:   To commensurate with qualifications and experience.

Must Be Received By:  All interested candidates should apply no later than April 10th, 2022.  

Late applications may not receive consideration.

Recruitment and Promotion Policy:

When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.

In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19.  For clarity, “fully vaccinated” means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

At Emera we value diversity, equity, and inclusion.  We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self-identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.

If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.

APPLY ONLINE