IT Service Management Analyst
Reference Number: 9708
Department: Information Technology
Location: Halifax, NS
Type of Employment: Term, FT (April 25th – December 30th, 2022)
*** Applications for this position must include a cover letter, resume, and academic transcript
(unofficial is acceptable). ***
Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re
committed to providing exceptional service to our customers and rewarding jobs to our employees.
We’re hiring solution-minded people excited to help us grow into the future. We are currently
looking to fill the term position of IT Service Management Analyst, in our Information Technology
department.
Please note we are looking to have this position start on April 25th, 2022.
Accountabilities:
We are looking for an individual with excellent verbal and written communication skills. The
individual must possess solid customer service and analytical skills with strong attention to
detail. Under the direction of Manager IT Service Delivery, this individual is accountable to
provide support to the IT Service Delivery
team. This work will include:
• Responsible to assist IT service delivery asset management, contract management (hardware
products and software licenses, cloud services subscription etc.), discrepancyanalysis.
• Responsible for generating requisition request in financial management systems, end to end IT
Procurement process support for technology products and services via various vendors procurement
sites.
• Service billing and usage entry, general asset management and asset reporting.
• Responsible to assist with renewing contracts and service agreements.
• Contact with internal customers, stakeholders, external vendors via email and/or phone. The
ability to concisely explain the problem and resolution is an asset.
You will be responsible for your personal safety and that of co-workers by observing all
Occupational Health and Safety Rules and Regulations.
Skills, Capabilities and Experience:
• High School Diploma and minimum 1-2 years of post-secondary education with a focus on
information management and business-related programs of study or equivalent work experience.
• Working knowledge of and proficiency with MS Office (Outlook, Excel and Word, Teams) is
required and other computer applications would be an asset.
• Previous customer service experience considered an asset.
• Previous experience working with ERP systems considered an asset.
• Excellent verbal and written communication skills.
• Ability to work remotely and on site when required.
Reports to: Manager, IT Service Delivery
Form of Application: Apply online
Salary: To commensurate with qualifications and experience.
Must Be Received By: All interested candidates should apply no later than April 10th, 2022.
Late applications may not receive consideration.
Recruitment and Promotion Policy: At Nova Scotia Power we believe that it is powerful when everyone
is included.
We strongly encourage applications from equity groups who have been historically underrepresented,
including members of the visible minority community (especially those from historic African Nova
Scotian
communities), Indigenous peoples (especially Mi’kmaq), persons with disabilities, and women in non-
traditional roles, as well as members of the LGBTQ+ community.
If you are selected for an interview and require a specific accommodation, please advise our Talent
Acquisition team and we will support you with the recruitment process.