Marine Atlantic – IT Application Coordinator – North Sydney, NS

  • Location: North Sydney, NS
  • Deadline: May 4, 2022

IT Application Coordinator

At Marine Atlantic, we do so much more than get people from point A to point B. Whether it’s
reunions, long-awaited trips home, or the start of a new adventure, we bring people together. We
couldn’t bring people together every day without our own dedicated employees. Our employees embody
our core values; they are a diverse, safety-oriented team-players who exhibit integrity and
commitment, and always strive for excellence. Their understanding and commitment to our values make
our employees an invaluable part of our organization.
Marine Atlantic is currently looking for an IT Application Coordinator to work with our
Information Technology/Information Management (IT/IM) division. The successful
candidates may choose to work from either Port aux Basques or North Sydney.

The IT/IM division is critical for ensuring the necessary systems, infrastructure and support are
available to enable the day to day operations of other functional areas within Marine Atlantic.
The IT/IM division is also critical to ensuring that corporate information is appropriately
managed and protected, as well as that the Management of Marine Atlantic has the
information it needs to run the organization effectively and efficiently.

Reporting to the Applications Management Supervisor, the IT Application Coordinator works
to coordinate, document, and manage the IT/IM application portfolio and its support structures.
Complemented by a technical background and ITIL best practices, this person bridges the
facilitation between applications,
vendors, and application support throughout the application life cycle.

As a member of the IT Operations team, the IT Application Coordinator is a strong facilitator of
cross departmental support and work with stakeholders at all levels of the organization.

Additional Key Areas of Responsibility

• Acts as a nexus between the business Subject Matter Experts (SMEs) and the application support
processes with guidance on best practices that align with Marine Atlantic strategic objectives
• Strives to optimize and enhance application management practices built on ITIL standards
• Works closely with system support analysts and align with helpdesk support practices
• Prioritization and management of internal and external support tickets
• Plans and facilitates functional and unit testing with business SMEs
• Identifies issues and risks ensuring they are managed until closure
• Develops application support documents and system documentation as needed
• Present progress and results of tasks to management and other interested parties
• Facilitate onboarding and knowledge transfer between parties for existing and new applications
transitioning into operations
• Conduct research and attend training and/or industry seminars as appropriate based on the
growth of the application portfolio
• Measure and report on vendor metrics and performance
• Works diligently, to promote a physically and psychologically safe working environment, that
is diverse, accessible, inclusive and equitable.
• Assist in the accomplishment of company objectives by performing other related duties as

What qualifications do I need to be considered for this opportunity? Education
A degree from a recognized university/college in an IT related field


A combination of equivalent education, job-related training, and work experience in a related

Additional Qualifications

• A minimum of 5 years’ of relevant work experience in a related field
• ITIL Certification or applicable environment experience (Incident, Request, Change, and
Problem Management)

• Previous experience with Application Lifecycle Management
• Experience with vendor and contract management, evaluation, and reporting (SLA/KPI reporting)
• Strong ability to facilitate workshops, meetings, etc.
• Experience with support process mapping and document maintenance

Asset Qualifications

• Superior organizational skills and time management skills with a demonstrated ability to
organize, prioritize, and multi-task
• Strong interpersonal skills with the ability to engage with all levels of stakeholders

Why work for the Marine Atlantic team?

As part of the Marine Atlantic team, you will participate in a variety of ongoing training
programs and development opportunities to navigate your career and chart your course for success.
We provide a positive and inclusive work culture that is dedicated to creating an environment which
promotes diversity, employee growth, career development, and job satisfaction. Some benefits of
working with Marine Atlantic include competitive salaries, defined benefit pension plan,
comprehensive health benefit packages, and professional development opportunities. Come
experience the pride of working with an organization with newly constructed and revitalized
infrastructure that has positioned itself for the future.

How do I become a part of the team?

If you meet the listed qualifications, are interested in this opportunity and exemplify our core
values, please apply online before 4 pm (Atlantic Time) on 10 May 2022.

All applicants must apply online:

• Marine Atlantic recognizes the importance of vaccination to reduce the risk of spreading
COVID-19 while continuing to provide an essential service to the province of Newfoundland and
Labrador. All employees are required to follow Marine Atlantic Covid-19 protocols. As mandated by
the Government of Canada, all employees, including new hires, are required to be fully
vaccinated for COVID-19, unless a reasonable accommodation is requested and
authorized based on one of the prohibited grounds of discrimination as defined by the
Canadian Human Rights Act. As part
of the recruitment process, proof of vaccination for COVID-19 will be required or the necessary
documentation to provide an approved accommodation.

Additional Information
Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between
Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse
environment, where all employees and customers feel welcomed, valued, and respected.

Marine Atlantic invites applications from all qualified candidates and hires on the basis of merit.
We are committed to the principles of equitable employment for all and strongly encourage
applications from women, Indigenous Peoples, persons with disabilities, visible minorities and
2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to
which group(s) you identify in your cover letter, resume or application.

To receive this job poster in an alternative format or to discuss alternate ways of completing the
online application, please contact the Marine Atlantic Human Resources Department, in
confidence, at

We are committed to providing an inclusive and barrier-free work environment, starting with the
recruitment process. If you need to be accommodated during any phase of the evaluation process,
contact the Marine Atlantic Human Resources
Department, in confidence, at