Fall 2024 Co-op – Helpdesk Support Co-op – Grant Thornton – Halifax, NS

Discover Your Impact
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 2500 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

Discover what success feels like here
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens!

Discover your voice within an award-winning culture
Grant Thornton has been recognized by the Great Place To Work Institute for 14 years in a row as one of Canada’s best workplaces. We were also recognized as a Great Place to Work in 2020 for Today’s Youth. This is your opportunity to experience what our culture is like for yourself!

We believe flexibility in our way of working is essential to creating a culture and environment that enables our firm to achieve our Purpose to help our clients, colleagues and communities thrive.

Discover Your Best Self
Imagine working for an organization that believes in the power of authenticity in everything that we do.  Whether you’re working on a client file, lobster fishing in Nova Scotia or rock-climbing in the Rockies we want you to bring your whole self to work.

You’ll be a part of a team where leadership is shared, and your colleagues at all levels are fiercely committed to your development.  As part of a global organization, with offices in more than 130 countries and across Canada, you’ll have opportunities to connect and learn globally.

As a Fall term, Helpdesk Support Co-op [Halifax] you will:
• Participate on the National Helpdesk support team troubleshooting and resolving user support issues by phone, email, in-person and using remote-control tools
• Provide technical support for various industry standard applications, practice-specific and Grant Thornton proprietary applications
• Configure PCs with the required core environment software, printer setup and practice-specific software
• Install and configure new software, updates and patches
• Troubleshoot various hardware issues with PCs, printers, scanners, etc.
• Manage hardware support and inventory management
• Coordinate the shipping and tracking of computer hardware to external vendors for repair
• Be responsible for maintaining and managing the computer, printer and supply inventory for the local office
• Provide computer and application training one-on-one to new hires
• Create, document and facilitate topic-specific group training sessions
• Participate in various IT projects as required
• Liaise and support the extended National Technology Services team across Canada
• Perform various other duties as required

Think you’ve got what it takes to be a Helpdesk Support Co-op [Halifax]? Like the colour purple? Great. Here’s a few more boxes we’re also hoping you can tick:
•Pursuing a post-secondary education in a Technology related field
•Excellent written and verbal communication skills
• Ability to work effectively both independently and as part of a team
• Solid organizational skills with the ability to prioritize and work in a busy environment
• Excellent troubleshooting/problem solving skills and analytical ability
• Interest in continuous learning
• Aptitude for learning and adhering to existing standardized policies, processes and procedures
• Aptitude for learning software quickly with minimal instruction
• Desire to learn and expand knowledge of the firm and the technology environment in use
• Excellent interpersonal skills
• Interest in user needs and in providing a high quality of customer service
• Thorough understanding of networks and file servers
• Ability to lift equipment weighing up to 25 lbs/11 kg
• Travel to our various locations in province and potentially across Canada

Join our team!
To become a member of one of the most dynamic firms in Canada, please submit:
•    Your resume
•    Cover letter
•    A copy of your most recent transcripts

At Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

Are you ready to Discover Your Purple?

If you are selected to move forward in the recruiting process the first step will be for you to complete a digital interview through HireVue.  Digital interviewing is a modern way to interview which sets a level playing field for all candidates.  Simply record your answers to pre-set interview questions from Grant Thornton LLP using your computer and webcam, or your mobile device.  

We are committed to electronically confirming with all applicants when an application has been received and to electronically notify all applicants when positions they have applied to have been filled.