Business Analyst Co-op Student
Reference #: 10241
Department: Customer Solutions
Location: Halifax, NS
Type of Employment: Term, FT (Fall 2022)
*** Applications for this position must include a cover letter, resume and academic transcript (unofficial is
acceptable). ***
Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Business Analyst Coop Student.
Position:
The successful student will support the data and analytical initiatives of the Customer Solutions team and has a strong interest in Electric Vehicles and Customer Experience. Activities include data collection and collation, data analysis, and market analysis reports. We are looking for an analytical-minded individual who is interested in finding data-driven insights to share with the team.
Accountabilities:
• Analyze data related to transactional satisfaction, customer satisfaction, electric vehicle adoption, electric vehicle charging programs, and fleet vehicles
• Support the creation and development of surveys and compile and analyze results
• Review customer transactions and develop a weekly survey list related to transactional satisfaction
• Utilize qualitative and quantitative data to identify insights and communicate results with the team.
• Participate in Customer Solutions team analytical initiatives
You will be responsible for your personal safety and that of co-workers by observing all Occupational Health and Safety Rules and Regulations.
Skills, Capabilities and Experience:
The successful incumbent must have at least two years of their undergraduate degree and is enrolled in a co-op program with a focus in Commerce, Computer Science, Science, or a similar discipline. The candidate must have exceptional communication skills, strong attention to detail and excellent organizational skills, with good problem solving techniques. You must be skilled in Microsoft Excel and Microsoft PowerPoint, have intermediate project management and analytical skills. Experience with analytics tools and process improvement initiatives would be assets. Knowledge of the industry sector is also considered an asset.
At Nova Scotia Power, our employees are our greatest strength. Our Leadership Competencies set standards that advance our business strategy, deliver results for customers, and provide career development for employees. As the ideal candidate for this position, you speak up on health, safety, and environment issues, and demonstrate a belief that all injuries are preventable. You support flexibility in the workplace and embrace change. You build strong collaborative relationships with a commitment to a respectful, inclusive and productive work environment while demonstrating integrity and a commitment to operational excellence for our customers. Lastly, we encourage you to proactively ask questions and seek information to understand how your work relates to the business goals and make well informed decisions.
Reports to: Manager, Data Insights & Customer Experience
Salary: To commensurate with qualifications and experience.
Must Be Received By: All interested candidates should apply no later than July 25, 2022. Late applications may not receive consideration.
Recruitment and Promotion Policy: When filling vacant positions, we are determined to hire the best candidates available. We are committed to providing employees with a fair and equal opportunity to compete for jobs. Hiring and promotion of employees is based on skills, capabilities, knowledge and demonstrated abilities.
In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19. For clarity, “fully vaccinated” means 14 days since having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.
At Emera we value diversity, equity, and inclusion. We strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the LGBTQ+ community. Applicants from these equity groups may self identify through the on-line application process. Emera supports candidates and employees with access and accommodation needs.
If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.