CIBC Client Experience Analyst, Simplii Financial, Fall 2022 Co-Op

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

 

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

 

To learn more about CIBC, please visit CIBC.com

 

Job Description

Simplii Bank is an internet bank that integrates financial services through a network of partners. Simplii Bank offers Clients a better way to do their banking by offering no-fee day-to-day banking, great rates and superior service. Clients can save time by doing their banking through a variety of channels – Internet, phone or bank machine.

 

What you’ll be doing

Be the prime advocate for Simplii Financial clients and prospects so they can have simple, clear and valuable client experiences under a new brand strategy and in a new remote business model.  While there are several metrics that will define success, Net Promoter Score (NPS) will be your focus!

 

Important information

  • You must be currently enrolled in post-secondary education to be eligible. However, you do not need to be in a registered Co-Op program to be considered for this role.
  • You are currently pursuing a degree in Business, Economics, Marketing, Finance, or a related field.
  • Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application.  These should all be uploaded into the Resume section of your application.
  • Work Location: Toronto. As the growing situation with COVID 19 continues to evolve, further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada. Please note: all CIBC Co-op positions require you to be based in Canada for the duration of the term.
  • Duration of Work Term: 4 months (September 2022 – December 2022).
  • This job posting closes on May 23rd at 11:59PM EST.

 

How you’ll succeed

  • Strategic Thinking and Thought Leadership – You will provide expert level thought leadership on client experience through use of best practices and methodologies (e.g. Journey Mapping, Service Design, etc.) to ensure the desired end-to-end experience is executed.  You will work on tasks that may include designing experiences and/or identifying and drawing linkages to multiple initiatives to ensure a well thought through mitigation plan is in place for client impact. You’ll be up to date with industry trends and thinking around client experience in the banking, finance, and other industries.
  • Analysis – You will take a data-driven approach and analyze and draw key insights from enterprise data (client, performance and operational), processes, documents and technologies to identify gaps to desired strategy and to provide solutions and recommendations based on your analysis.
  • Collaboration – You will work with internal partners in the development of programs, products, or services by assessing the impact, effectiveness and feasibility of proposed changes (review options and proposals, often developed by others). You’ll make recommendations regarding feasibility and implementation of changes and work with your team and partners toward a common goal and negotiate deliverables and milestones whenever necessary. You will also build ongoing partnerships with key clients and business partners
  • Relationship Building – You will liaise with functional groups across CIBC to negotiate and influence business partners to ensure alignment of initiatives / solutions and individual deliverables across dependent client experience initiatives.
  • Communication – You’ll develop and present project artifacts to a wide range of audiences to support executive discussion and decision making. You’ll calibrate work progress, status and participate in the negotiation and influence business partners to ensure alignment of initiatives and individual deliverables across dependent initiatives.

 

Who you are

  • You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
  • You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
  • You are dependable – Once trained, you can be trusted to perform most tasks successfully, with minimal or no support.
  • Willing to Learn – You have the desire to take on new processes and deliverables
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability

 

What CIBC offers

At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training

 

What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

 

Job Location

Toronto-595 Bay St., 6th

Employment Type

Temporary (Fixed Term)

 

Weekly Hours

37.5

Skills

Communication, Decision Making, Microsoft Excel, Net Promoter Score (NPS), Strategic Thinking