CIBC Capital Markets, Client Services Analyst, Fall 2022 Co-Op (8-months)

Capital Markets, Client Services Analyst, Fall 2022 Co-Op (8-months)

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.


At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.


To learn more about CIBC, please visit


Job Description

What you’ll be doing


When you join the Client Services team for an 8-month Co-op, you will be making a real difference for our clients, our team and our community. You will be required to conduct Anti-Money Laundering/Know Your Client (AML/KYC) due diligence and to oversee the on-boarding of clients through a complex internal structure that involves several different groups, people, and applications. You will also provide support to the strategic direction of the Client Services group, under the leadership of the Head of Client Services.

Reporting to the Director of Client Services, you will be accountable for successfully on-boarding new Capital Markets clients and conduct periodic risk reviews of existing clients in a high quality and timely manner.


Important information

  • You must be currently enrolled in post-secondary education to be eligible. However, you do not need to be in a registered Co-Op program to be considered for this role.
  • Please include your resume (no more than 2 pages), a cover letter (no more than 1 page), and your most recent unofficial transcript with your application. These should all be uploaded into the Resume section of your application.
  • Work Location: Toronto. As the growing situation with COVID 19 continues to evolve, further clarity on the work location will be provided at the time of your interview. Please note all employees must work within their current jurisdiction and must reside within Canada. Please note: all CIBC Co-op positions require you to be based in Canada for the duration of the term.
  • Duration of Work Term: 8 months (September 2022 – April 2023).
  • This job posting closes on May 23rd at 11:59PM EST.


How you’ll succeed

  • Client Service – You will follow Client Services Procedures and Processes to ensure accurate, smooth and seamless on-boarding for Capital Markets clients and front-office. You will reach out to the client requesting documentation for on-boarding purposes. You will also ensure the client is followed up with to obtain all documentation and disseminate relevant information to the respective internal teams. You’ll serve as the single point of contact for front office sales and internal departments (e.g. Credit, Legal, etc.) for queries surrounding the on-boarding of clients.
  • Research and Reporting – You’ll conduct research and inquiry to obtain document requirements for the initiation of on-boarding Capital Markets clients to CIBC. You’ll be responsible for reporting and facilitating status meetings with internal stakeholders to identify and resolve any issues. You will escalate issues surrounding the on-boarding process for the clients covered.
  • Collaboration – You will liaise with global project teams and regional stakeholders ensuring requirements and improvements are implemented, as needed
  • Process Oriented – You must maintain a high level of knowledge of Capital Markets business products as well as AML/KYC standards, and partner with peers to deliver timely results for clients. You must be able to quickly assess factors that affect the AML risk profile of a customer to make timely decisions and take appropriate action as necessary. You have focused attention to detail when conducting AML Due Diligence.
  • Passion – You will work within a challenging, fast paced environment where priorities often shift and time pressures demand a rapid response to requests from the trading floor for trading authorization. You will work in a dynamic team environment where sharing of skills and knowledge is critical.


Who you are

  • You have demonstrated interest in Client Relationship Management. You have experience in Client Relationship Management and governance/compliance role supporting Capital Markets products and clients.
  • You understand that success is in the details. You are determined to deliver results, have strong attention to detail, and focus on overcoming obstacles.
  • You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
  • You are organized and work gracefully under pressure. You can juggle multiple tasks and  prioritize work to make timely decisions and take appropriate action.
  • You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
  • You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
  • You act like an owner. You have a strong sense of accountability and ownership over “client experience” and end-to-end client on-boarding processes.
  • You’re digitally savvy. You have strong working experience with Microsoft Word. PowerPoint and Excel. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
  • Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.


What CIBC offers


At CIBC, our people are our greatest asset. You’ll become part of a diverse community that acknowledges everyone’s unique talents, and empowers teams to do what’s right for the client, and to do it well. As part of our team, you will:

  • Thrive: Benefit from an open and approachable culture that provides the flexibility and support you need to integrate your life at work and at home
  • Connect: Work in a place where the right technology and infrastructure fosters innovation, collaboration and creativity
  • Develop: Grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, individual development planning, and comprehensive product training


What you need to know

  • CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
  • You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.


Job Location

Toronto-161 Bay St., 9th

Employment Type

Temporary (Fixed Term)


Weekly Hours



Communication, Customer Experience (CX), Customer Relationship Management (CRM), Detail-Oriented, Microsoft Applications