Case Manager – YMCA

  • Location: New Waterford, Nova Scotia
  • Deadline: October 23, 2020 at 11:59 pm

Title: Case Manager
Reports to: Operations Manager (s)
Position Status: Full-time, Permanent
Starting Salary: $44,000 per year
Start Date: As soon as possible
Office Locations: New Waterford

The YMCA of Cape Breton is looking for a dynamic self-starter to join our team as a Case Manager (CM),
supporting our Nova Scotia Works Employment Services Centres.

The YMCA Experience

The YMCA of Cape Breton is a charitable organization dedicated to the growth of all persons in spirit,
mind, and body, and to their sense of responsibility to themselves, each other, and the global
community. In joining the YMCA you will become part of a dedicated team of individuals with great
passion for supporting each other and the communities in which we serve. You commit to embracing
and promoting the YMCA culture of philanthropy, inclusion, and allyship both in and outside of the

Position Summary

The YMCA of Cape Breton Nova Scotia Works (NSW) Employment Services Centres offer an integrated
bundle of employment services to help Nova Scotians understand, prepare for, and meet the needs of
the provincial labour market. Additionally, we provide services to support employers in recruiting,
managing, and developing the talent they require to be more productive in the global economy.
The Case Manager is responsible for assessing an individual’s employment needs and career goals. They
work with these individuals in a collaborative, client-driven process to develop a mutually agreed-upon
return to work action plan (RTWAP). The actions of a Case Manager must address the specific needs of
the client as documented in their goals. The Case Manager must support accountability by organizing
service delivery that is appropriate, coordinated, and timely to address client needs and desired
outcomes. It is paramount that Case Managers demonstrate cultural humility and embrace inclusive
practices, creating a safe and welcoming space for everyone. In support of our mandate, team, and
clients, the Case Manager will:
 Conduct client needs assessment, using varied assessment tools;
 Identify strengths and barriers to employment;
 Remain abreast of funding programs, community organizations, service providers, and referral
 Develop an RTWAP plan to address barriers to employment;
 Maintain client files in a web-based application while complying with privacy protocols;

Actively participate in mandatory team meetings;
• Monitor and evaluate RTWAP – adjust as needed;
• Provide client follow-up and continued support;
• Participate in program and service development that is responsive to the evolving needs of
clients – ensuring maximum effectiveness and efficiency, and;
• Become familiar with other roles within the organization and support, as required.
We Offer
• Participation in Comprehensive Group Benefits and Pension Program
• Individual & Family YMCA Membership
• Strong Work-Life Balance Programs (i.e. Paid Personal and Vacation Days)
• Discounted Childcare and Camp Rates


• Degree or post-secondary education in Human Services field or related field of study or a
combination of education and work related experience;
• Strong Microsoft Office skills – experience working with cloud computing considered an asset;
• Strong organizational skills and the ability to manage multiple, competing deadlines and tasks;
• Demonstrated discretion and sound judgement in the handling of confidential information;
• Strong analytical skills and attention to detail in the resolution of issues, process improvement
and evaluation;
• High level of initiative is needed to work independently and respond to unanticipated items;
• Committed to professional development and career self-management;
• Strong communication and presentation skills – experience facilitating considered an asset, and;
• Schedule flexibility to accommodate variations outside of regular business hours, as needed.

Note: Successful candidates will be required to provide a current and satisfactory Criminal Record Check/
Vulnerable Sector Check and Child Abuse Registry Check. They will also be required to attend YMCA Child
Protection Training, as well as, successfully complete First Aid and CPR training. Travel within CBRM may
be required.

Apply Today

Please email your cover letter and resume, in one document, to Colette Sexton at by October 23rd, 2020. Please note, only candidates selected for an interview
will be contacted.

The YMCA of Cape Breton is an equal opportunity employer.