BHTM SUMMER INTERNSHIP: CROWNE PLAZA GUEST SERVICES AGENT

Crowne Plaza Moncton Downtown is looking for a part time/full time Guest Services Agent to join our team. If you would enjoy working in the best work environment in the city, have the ability to identify and resolve guest related concerns, and are adaptable to changing demands, this opportunity will allow you to grow and develop your skills!

BASIC RESPONSIBILITIES:

  • Assist with the daily operations of the Guest Service Department ensuring that every guest internal and external receives prompt and courteous service
  • Maintain room security through effective policy and procedures regarding key control, guest check-in, and handling incoming telephone calls
  • Ensure effective check-in and check-out procedures are followed for details and standards
  • Inform and follow up with any necessary departments to ensure that all requests for cots, cribs, suites, rooms, packages, etc. are delivered upon
  • Actively participate in the prompt and courteous handling of all guest requests, including but not limited to: check-in, check-out, reservations, telephone messages, inquiries, luggage, billing issues, and no show complaints
  • Effectively communicate with co-workers as needed, to insure that guest expectations are exceeded
  • Maximize room revenue by following revenue management strategies and techniques as directed by the GSM
  • Follows shift checklists to ensure all duties are completed in a timely manner
  • Must maintain proper balance and knowledge of daily transactions and float responsibilities

SKILLS, ABILITIES AND QUALIFICATIONS:

  • Able to work as a team player
  • Highly organized and time efficient
  • Related experience with Front Desk operations an asset
  • High proficiency in operation of computers, experience using the Opera reservation system an asset
  • Able to handle difficult situations, accommodate special requests
  • Professional in appearance and demeanour
  • Excellent communication skills
  • Able to maintain a flexible work schedule, including evenings and weekends
  • Able to work effectively in a fast paced environment with minimal supervision
  • Must be able to speak both official languages, additional languages would be an asset

We do offer very competitive wages as well as one of the best working environments in the city!

If you are interested in the above position, please submit your resume and cover letter to: megan_ringer@cbu.ca