Guest Reception Agent – Role Summary
Reporting to the front office leadership team, this position is responsible for processing all
guest requests made through the At Your Service extension as well as check-ins, check-outs, room
assignments, and room change/late check-out requests.
Accountabilities
• Welcome and acknowledge each and every guest with a smile, eye contact and a friendly verbal
greeting using the guests’ names when possible
• Responsible for taking in room dining orders and adhering to our allergy processes
• Secure payment; activate/reissue room keys
• Ensure rates match market codes, document exceptions. Verify/adjust billing for guests
• Communicate to appropriate staff when guests are waiting for an available room
• Advise guest of messages
• Clear departures in computer system
• Coordinate with Housekeeping to track room status and guest concerns
• File guest paperwork or documentation
• Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Supply guests with directions and information
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to
ensure each has been met to guests’ satisfaction
• Arrange transportation for guests/visitors
• Count and secure bank at beginning and end of shift
• Cash guests’ checks, process all payment types, vouchers, paid-outs, charges, and provide
change
• Notify Loss Prevention/Security of any reports of theft
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working
environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required
• Other duties as assigned
Requirements
• Work experience in the hospitality industry an asset
• Experience with a property management system
Niagara Resorts (Muskoka) Inc. Confidential and Proprietary Information
• Proficient with computer systems, and ability to learn new programs
Working Conditions
• Must be able to work flexible hours including evenings, weekends and holidays
• Required to move, lift, carry, pull and place objects weighing less than or equal to 10
pounds without assistance
• Stand, sit or walk for an extended period of time or for an entire shift
JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive,
barrier-free recruitment and selection processes and work environment in accordance with the
Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work
with applicants requesting accommodations at any stage of the hiring process.
JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and
encourages all qualified applicants to apply.
Staff accommodation available at the cost is $85 a week, students are required to cook their own food but will have transportation to get them to a grocery store.
To apply please email your resume and cover letter (as one document) to student_jobs@cbu.ca Please make sure your cover letter includes what your end date needs to be (example you can work July – December) and include the position you are applying for in both the cover letter and the subject line of the email.