BHTM Summer Internship: Cabot Links Bell Person

Built by dreamers, for dreamers.

Work closely with the Front Desk staff,  Management and other departments in providing guest assistance with luggage, transportation, resort information, and miscellaneous needs. As a Bell Person you will share a passion for service excellence and infuse enthusiasm into everything you do. You will play a key role in the arrival and departure experience of our guests and display a consistent commitment to providing incredible service.

Core Accountabilities:

• Greet all guests at the main entrance of the resort in a warm and professional manner, open the door to their vehicle and making them feel welcome and anticipate their needs before they arise
• Recognize and welcome all new and returning guests with “Welcome to Cabot” or “Welcome back to Cabot Mr./Mrs./etc.”
• Escort all guests checking in to their accommodations following hotel procedure, inform them about all room features, resort facilities and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Valet duties as required including parking guest vehicles
• Make deliveries to guest rooms as instructed
• Manage traffic flow in the parking areas
• Store and retrieve luggage, golf clubs and other objects for guests
• Store and retrieve rental clubs for guests
• Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Guest Services Supervisor
• Ensure the lobby, shelter and work areas are clean and presentable at all times
• Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
• Offer assistance with transportation requests
• Comply with Cabot health and safety legislation
• Other duties as assigned by management
• Assist with bike rental process as required

Qualifications:

• High school diploma
• Must possess a valid Class 5 driver’s license and provide a clear driver’s abstract; ability to drive automatic transmission vehicles
• Ability to drive standard is an asset
• Commitment to delivering a high level of customer service
• Excellent grooming standards

Physical Demands:

• Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties
• Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

To apply, send a cover letter and resume to Megan_Ringer@cbu.ca