CBU Alert is CBU’s emergency mass notification system. This important feature is available to members of the CBU community by invitation only. All staff, faculty and students will be invited to create an account within the system via their CBU email address.
If you are a member of the CBU community and you have not received this invitation or have questions or concerns please contact Sonya Spencer, Manager of Security Services.
CBU Alert is able to deliver messages using some or all of the following channels:
- The CBU web page
- Broadcast email
- SMS Messaging (text)
- Phone Messaging
- The campus open/close hotline (902-539-5300 option 9)
- Public access computer screens (labs / library)
In the event of a campus closure:
CBU Alert will be the first official communication tool used. All alerts will be time-stamped and listed on the CBU alert notification page. Members of the public should refer to this page for the most accurate and up-to-date information.
Who sends CBU Alert messages?
Messages will be sent by CBU Security, CBU Emergency Management, or CBU Communications, depending on the nature of the situation.
When and under what circumstances will the university use Alerts?
CBU Alert is used only to deliver urgent information to you, for example, a campus closure or evacuation. CBU Alert will be activated:
- When full or partial campus closure is required, for example:
- Cancellation due to severe weather
- Electrical outages
- A Residence issue such as a flood, requiring evacuation.
- When a situation exists on campus that could impact personal safety such as a chemical spill, bomb threat, or dangerous person.
- When CBU Security or university administration determines there is an immediate threat to the university community by the presence of certain persons.
- When full or partial campus closure is required, for example:
I am a student. How do I get phone notifications via CBU Alert?
This is a subscriber-only feature that allows you to receive notifications even if you’re away from your computer or university phone. You must subscribe to receive emergency notifications by text messaging or voice messaging. You will receive an invitation to register for text and phone messaging from Campus Security. The email will look like this:
Follow the directions and you will be guided step-by-step through the registration process. You can log back into the system anytime to make changes.
How will I know the message is from CBU Alert?
After the initial email from Campus Security, alerts sent will clearly appear as from CBU Alert.
I’m a CBU Alert subscriber. Why didn’t I receive the alert? And why wasn’t the message delivered to all my methods of contact?
Here are some likely reasons:
- Quick confirmation: At the end of the alert, you will be prompted to confirm receipt. Once CBU Alert receives confirmation, the system will not attempt to send the message to other points of contact.
- Spam filters: Spam filters may block email messages from being delivered; to be sure check your junk mail, and please continue to monitor the CBU website and official social media accounts.
- Network issues: Network congestion may also delay delivery. You may want to check with your mobile service or e-mail provider to ensure there are no issues with its network or software.
In the subscription process, I specified that I wished to be contacted via phone first, then either text or e-mail message. Why then am I receiving a text message or e-mail before a phone call?
The system attempts to deliver messages according to the subscriber’s preferences. Because of technical limitations, however, text messages generally may be delivered with, or even prior to, a telephone contact, regardless of the chosen order.
How will CBU use the information I provide in my subscription?
The information provided will be used only for emergency notifications.
Will I receive duplicate emergency notification messages?
You should expect to receive duplicate messages. For example, if you are in a computer lab, you can expect to see a notification on the PC, as well as those methods selected in your account. This redundancy is intentional to ensure important information reaches as many people as possible in the shortest amount of time.
Does the university periodically test CBU Alert?
Yes, the university will test all emergency notification channels at least once each fall and spring semester. The university community will be informed when each test is scheduled.
How will I know the difference between a test message and a real urgent message?
When testing CBU Alert, administrators will always include in the subject line or in the message a clear statement that the message is a test. Urgent messages will carry subject lines such as “Emergency Alert,” “Weather Alert,” or “Campus Advisory.”
Will CBU always use my most preferred method of contact for the notification?
Depending on the type of emergency, CBU may or may not send messages according to the preference ranking indicated in your account.
When will my subscription end?
All students who are graduating or who otherwise will no longer be a CBU student are asked to unsubscribe to phone alerts. By unsubscribing, you will help the system deliver messages to those who truly need to receive information when messages are sent.
Accounts will be deactivated if a student has not registered for classes after any the ‘add / drop’ date in any semester. Students can activate or reactivate their accounts upon registering for classes in any semester. Accounts will be immediately deactivated if it has been determined (after due process) that you have intentionally abused or harmed the system.
You will be notified when your subscription is deactivated. When you access Phone Alerts, you will be provided with the current status of your subscription.
How do I modify my preferences or unsubscribe from Phone Alerts?
To change your notification preferences at any time, log in to CBU Alert. You can change the type of contacts (text, phone, or non CBU e-mail) and notification preferences. To unsubscribe completely from receiving Phone Alerts, choose the “Unsubscribe from Alerts” link on the page. You cannot unsubscribe from alerts delivered to our CBU email address.
How is my contact information updated for Phone Alerts?
You are responsible for making all updates or changes to your contact information. CBU does not update your information from other sources. It is especially important to change your contact information when you change cell phone carriers or if you change your phone number.
Does CBU correct my personal contact information when it is wrong?
No. CBU will not verify the accuracy of the data you enter. If you enter inaccurate contact data, the data will remain inaccurate until it is changed by you.
Does CBU use Phone Alerts contact data to update other university systems?
No. The contact data you provide will not be used to update any other CBU systems.
Will my contact information be shared with anyone?
The contact data you enter will be provided to a third-party vendor for purposes of notifying you in the event of an emergency. No identifying information (such as your name, etc.) will be provided to the third-party vendor.
The third-party vendor has agreed that it has no right to use your contact information for any purpose other than notifying you via CBU Alert. The vendor does not have rights to sell, disclose, or trade your contact information. When required by law (e.g., in compliance with a subpoena or court order) your contact information may be disclosed.
Only the individuals employed by CBU who must use this information to administer and manage CBU Alert will have access to your contact information.
Is there a charge for subscribing to receive messages via Phone Alerts?
CBU Alert is free to all students, faculty, and staff. CBU will not charge the subscriber a fee. Whether you are charged for text messages received through Phone Alerts will depend on the terms of your contract with your service provider.