RECENT OR POTENTIAL GRADS: Manager, Student Life Experience

Requirements

About Chartwells Canada: 

Welcome to Chartwells, a sector of Compass Group Canada – the country’s largest foodservice and support services provider!  Chartwells is the leading foodservice provider in the country operating in over 600 partner schools, employing more than 6,000 associates and serving over 50 million meals every year!  We have a modernized full service head office that is home to various people of all walks of life including Compass Digital Labs, Operations, Marketing, FoodBuy, Finance, HR, and much more.  There are a ton of growth opportunities within the company to learn new skills and develop into an area of interest.  We are proud of our work and are looking for people that equally take pride in their work to join our dynamic Chartwells team! 

What we expect from you:

  • Recent student council position / experience during University / College tenure
  • University or College Degree
  • Excellent communication skills
  • Knowledge of culinary, nutrition, sustainability, student issues, and high level industry news & trends
  • High level thinker – lead vision & strategy of this newly created role
  • Ability to problem solve effectively and be relaxed under pressure
  • Ability to interact with individuals on all organisational levels
  • Strong organisation skills

Great to have:

  • Prior sustainability work / experience
  • A positive attitude with an ability to be flexible
  • Strong attention to detail
  • Strong knowledge of social media space
  • Strong sense of urgency – to deliver results quickly and efficiently
  • Excellent presentation skills to dissect many points of data and pull out key insights for senior leadership team

What you can expect from us:

  • Fun, fast-paced, challenging work environment 
  • Great opportunity to travel across Canada – 25-50% travel time (will vary throughout the year) 
  • Excellent development opportunities in a reputable, large and growing global company 
  • Ongoing coaching and mentorship – career succession planning  
  • RRSP matching program 
  • Competitive compensation package including 3 weeks vacation, bonus and full benefits package

Responsibilities

As Manager, Student Life & Experience for Chartwells, we’re looking for someone who has a love for food and doing good – all about student satisfaction, sustainable choices, caring for the community, health & wellness and a genuine interest in being the voice to lead change.  We need a strong individual to foster a healthy and long-lasting relationship with our student consumer group.   Specifically, we’re looking for someone to own and champion the following: 

  • Be the voice of the Chartwells student community to bring forward key strengths and opportunities the student population is facing today 
  • Meet with key student stakeholders to create an open and transparent forum to table new ideas, key issues important today AND tomorrow, propose collaborative solutions to ultimately create a healthy, ongoing platform for a stronger student/Chartwells partnership 
  • Plan, develop and execute focus group sessions, surveys and other ways to gather relevant information from student groups  
  • Analyze and put together monthly summaries, key insights and recommended solutions/next steps to senior leadership team on satisfaction, preferences, student profiles, emerging trends, etc. 
  • Work with social media and PR vendors to ‘listen to’ all social channels and media publications to pull out key trends and areas of feedback to incorporate into monthly executive summaries 
  • Work with senior leadership team to turn this data into the development of programs, menus, marketing strategies, and operational innovations. 
  • Work closely with the Marketing team to identify key accounts and leverage planned marketing activity to raise awareness of position mandate and foster long-term relationships with key groups.  This will lead to like-for-like sales growth through program and menu development designed to meet the fact-based needs of student consumer group. 
  • Meet with clients to share insights and findings with various departments including SAG (Strategic Alliance Group), Sales, Operations (business reviews), etc. to solidify Chartwells as a collaborative thought partner.  This will lead to new sales and account retention backed by sound, fact-based reasoning