RECENT OR POTENTIAL GRADS: Financial Services Representative (Casual)


East Coast Credit Union is seeking a Casual Financial Services Representative to join our
team! This position is located in our Baddeck Branch and is well suited for an individual with
exceptional customer service experience seeking an opportunity in a progressive and innovative

East Coast Credit Union is a full-service financial cooperative organization that is deeply
committed to the communities in which we live and work. With 20 locations from Halifax to Cape
Breton and a virtual presence, we offer refreshingly honest banking and take pride in providing
an exceptional member experience.

You have…

• completed a certificate or diploma in Business plus have a minimum of one year one
year sales and service experience, preferably in the financial industry; or equivalent
combination of education and experience.
• Superior customer service and business development skills.
• Proven ability to achieve and exceed business/sales objectives
• An outgoing and self-motivated nature with strong work ethics
• Demonstrated critical thinking and problem-solving skills
• Proven history of accuracy and high attention to details (data entry, paperwork, cash balancing)
• Superior communication and time management skills.

We offer…

• outstanding culture and opportunity to join an engaged and community-focused team.
• very competitive compensation.


Reporting to the Branch Manager, you will be responsible for providing counter and telephone
service to current and prospective members; processing financial transactions including daily
balancing of cash and transactions; assisting members with their financial needs and promoting
credit union products and services. As this is a casual position, the incumbent is required to be
available when required and be flexible to work any day of the week from Monday to Friday.
Hours will vary based on the operational needs of the branch. You may be required to work in
various Branch locations.

You would…

• Provide exceptional customer service to current and prospective members.
• Pro-actively identify members’ financial needs; suggest appropriate product or service
and refer members to other departments.
• Process various financial transactions and balance daily work in an efficient and
accurate manner.
• Understand all products and services offered by East Coast Credit Union. These include
but not limited to facts and features; benefits and advantages; rules and regulations and
price structure.
• Assist in the promotion of new products and services to Credit Union members.
• Respond to member inquiries and resolve any concerns or discrepancies.
• Follow the Credit Union’s security and risk management procedures.
• Demonstrate a team approach and provide support to the Front Line team.
• Complete other duties as assigned.

Application Details

How to apply…

If this sounds like an opportunity for you, please email your resume and cover letter in Microsoft Word or pdf format to

Applications will be accepted until Wednesday, March 27, 2019.

Please note that all offers of employment are conditional upon the acceptance of an IndividualFidelity Bond Application which includes a criminal check and a credit check.

We wish to thank applicants in advance; only candidates selected for an interview will be contacted