CBU CO-OP STUDENTS ONLY – Client Service Representative, Royal Bank of Canada (RBC)

Requirements

About RBC
Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries.. For more information, please visit rbc.com.

Inclusion and Equal Opportunity Employment
RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

What is the opportunity?

Are you currently a 1st, 2nd or 3rd year student enrolled in a Post-Secondary Program, and would like to explore what a career at RBC could look like? We are seeking students to intern for the summer in Atlantic Canada.

Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry.  If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Atlantic Canada Summer Student Program.

In the first year, you gain foundational skills as a Client Service Representative, the face of RBC. You work on the front lines, serving clients, carrying out transactions, solving problems and spotting sales opportunities. This is an important role providing advice to clients and finding solutions that meet their individual needs.

What do you need to succeed?

Must-have
– Drive and self-motivation, as well as excellent communication skills and emotional intelligence
– Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
– Personal flexibility to work a variety of hours including evenings and weekends
– Eagerness to learn and determination to succeed

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Leaders who support your development through coaching and managing opportunities
  • Work in a dynamic, collaborative, progressive and high-performing team
  • A world-class training program in financial services
  • Ability to make a difference and lasting impact

Responsibilities

What will you do?

  • Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
  • Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
  • Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
  • Understand & resolve client concerns, where possible, at first point of contact
  • Educate & assist clients with using RBC digital capabilities
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

Application Details

Send cover letter and resume to Jennifer Currie: jennifer_currie@cbu.ca

JOB SUMMARY

City:  Cape Breton Regional Municipality
Address:  Sydney Area
Work Hours/Week:  37.5
Work Environment:  Branch
Career Level:  Student Job
Position Level:  PLCSR
Application Deadline:  2018-02-08
Req ID:  155046