CO-OP: Canada Revenue Agency, Collections Contact Officer


The Canada Revenue Agency (CRA) is one of the largest employers in the federal government, employing approximately 44,000 people in all.  The Canada Revenue Agency is in contact with more Canadians than any other government organization. You will work in an environment where people are committed to the values ​​and principles of integrity, professionalism, respect and collaboration. If you aspire to take on challenges and want to be on the cutting edge of business practices, the CRA is the place for you!

You will be part of the Canada Revenue Agency’s (CRA) core business of tax administration revenue collection and benefits administration. You will work in an environment where people are committed to the values and principles of integrity, professionalism, respect, and co-operation.

Prerequisites:  Registered as a BBA student at CBU with two (2) years of studies completed.  Preference may be given to students pursuing a BBA degree specializing in Accounting.


  • Canadian Citizen or ability to work in Canada
  • Proficiency with Microsoft Office
  • Excellent communication skills, both oral and written
  • Ability to work independently
  • Client Service skills
  • Analytical and problem solving skills

If you have the ambition to face challenges and enjoy being on the cutting-edge of business practices, the CRA is the ideal place for you!


Job Description and Duties

Collections Contact Officer

Within the Collections and Verification Branch, you will be responsible for duties that include:

  • Administration of the Income Tax Act for the collection of outstanding accounts receivable
  • Locating non-compliant taxpayers and contacting taxpayers and their representatives
  • Requesting of information and information returns
  • This will include contacting clients by phone

Application Details

Salary Range: Pursuant to CRA’s Student Rates of Pay $16.49 – $21.64 per hour (dependent upon education and experience)

Location:                      Nova Scotia Tax Services Office – 47 Dorchester Street, Sydney, Nova Scotia OR Nova Scotia Tax Services Office – 100-145 Hobsons Lake Drive, Halifax NS

This process may be used to staff student positions in Halifax and Sydney.  Candidates must specify their preferred location of employment.  As a result, if you are appointed from this process, we will expect you to relocate to the Site you indicated as your preferred location.  You will have to pay for any relocation costs if you are appointed from this process.


Assessment will take place at the NS TSO (Sydney Site only).  You may be assessed using one or more of the following tools:

  • Interview(s)
  • Reference check(s)
  • Written examination(s)

Conditions of Employment:

  • Security Clearance: Reliability Status.

Appointment Criteria:

This process may be used to staff similar positions within the Collections and Verification Branch.

Please indicate if you have previous work experience within the Federal Government.

To Apply:

This is a co-op position, if you are interested in the BBA Co-op program, please contact All applications are to be sent to the Student Placement Officer at CBU.

Cover letters must indicate your preferred employment location (Halifax or Sydney).

Deadline for applications:  Friday, February 15, 2019 at 4:00 pm.