BHTM STUDENTS ONLY – Restaurant Server, Inverary Inn – Baddeck

Requirements

Title: Restaurant Server.

Reports To: Restaurant Manager

Summary

The Restaurant Server will be responsible for providing consistently high-levels of customer service, ensuring that each patron has an enjoyable dining experience in both restaurant and pub settings.

Core Competencies

  • Customer Focused
  • Communicate well with guests and other employees
  • Well Groomed
  • Energy to work in a fast paced environment
  • Work well independently and with a team
  • Punctual
  • Problem Solving and Priority Managing
  • Accountability and Dependability
  • Ethical and acts with Integrity

Requirements

  • High school diploma or GED required
  • A certificate or diploma in a related field preferred
  • Strong customer service and troubleshooting skills
  • (2) years of food service experience
  • Exceptional conflict resolution, negotiation, and objection handling skills
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate in the English language both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail – experience with Five Star Hotel Systems a definite asset.

Responsibilities

Job Duties

  • Serve Customers in accordance with our standards in a professional and courteous manner. .
  • Maintain familiarity with the composition of all menu items.
  • Cleaning of Service Areas.
  • Ensure customers are presented an accurate bill at the conclusion of the meal.
  • Be aware of and practice good customer relations, assisting the guest in any way that does not adversely affect other customers.
  • Attend to customer complaints satisfactorily.
  • Be continually aware of, and maintain, the highest standards of personal hygiene and dress.
  • Attend meetings and training courses as required.
  • Any other duties as required.

Working Conditions

  • Manual dexterity required to use desktop computer and peripherals
  • Morning, evening, and weekend shifts as well as overtime as required.
  • Lifting or moving up to 50lbs may be required

Application Details

Please forward your cover letter and resume to matt@capebretonresorts.com or drop it off at the Inverary Resort in Baddeck.

Thank you for your interest