BHTM STUDENTS ONLY – Reservations Agent, Cabot Links

Requirements

Job Description 

Now interviewing for May 2018

Built by dreamers, for dreamers.
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia, Cabot Links is
Canada’s first and only authentic links golf resort. Nestled between the Atlantic Ocean and the
picturesque town of Inverness, the Cabot Links course represents a dramatic departure from the typical
golf excursion. The Cabot Cliffs course, designed by the decorated team of Bill Coore and Ben Crenshaw,
is the newest addition to Cabot. Exquisitely carved out of the breathtaking Cape Breton landscape, with
postcard-worthy panoramas vying for your attention, and every hole calling out to the sea, Cabot Links
is where traditional links land golf comes to life against the spectacular Nova Scotia landscape.
With both courses ranked in the Golf Digest World Top 100 Courses, a career with Cabot Links presents
the opportunity to be involved in an emerging world-class golf and leisure destination.

Qualifications 

  • High school diploma, with post-secondary course in Hospitality preferred
  • Excellent computer skills, experience using reservations systems an asset
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Excellent telephone manner
  • Commitment to delivering a high level of customer service
  • Ability to work flexible hours – weekends and evenings as required
  • Strong attention to detail
  • Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
  • A team player and a self-starter, yet able to work independently within Cabot Links’ standards
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Responsibilities

Responsibilities

Cabot Links is looking to recruit talented Reservation Agents who share a passion for service excellence
and who infuse enthusiasm into everything they do. This front-line position is an excellent opportunity
for someone with a strong customer focus who is looking to start a career in the hotel industry. Our
colleagues work to provide the highest level of service in a knowledgeable, professional manner while
striving constantly to exceed guest expectations.

Core Accountabilities

  • This occupation helps to build the Cabot Experience for our guests through a “customer comes
    first” attitude by providing hands on timely quality service, exceptional value and a superior
    product
  • Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding
    guest expectations
  • Create and maintain reservation records and ensure all aspects of the room reservation
    procedure are followed, including bookings, confirmations and cancellation policies
  • Answer the telephone in a timely and professional manner
  • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and
    other general product knowledge necessary to perform daily duties
  • Process cancellations and modifications
  • Process advance deposits on reservations
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • Promote a safe working environment
  • Track future room availabilities on the basis of reservations
  • Handle daily correspondence and respond to inquiries via email, telephone and social media
  • Ensure that files are kept up to date
  • Provide information on Cabot resort services and accommodations and assist in travel
    arrangements as required
  • Other duties as assigned by management

Application Details

Should this exciting opportunity interest you, please submit a cover letter and resume in confidence to:
Cabot Links
Human Resources Department
careers@cabotlinks.com