BHTM STUDENTS ONLY – Night Auditor, Cabot Links

Requirements

Job Description 

Now interviewing for May 2018

Built by dreamers, for dreamers.
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia, Cabot Links is
Canada’s first and only authentic links golf resort. Nestled between the Atlantic Ocean and the
picturesque town of Inverness, the Cabot Links course represents a dramatic departure from the typical
golf excursion. The Cabot Cliffs course, designed by the decorated team of Bill Coore and Ben Crenshaw,
is the newest addition to Cabot. Exquisitely carved out of the breathtaking Cape Breton landscape, with
postcard-worthy panoramas vying for your attention, and every hole calling out to the sea, Cabot Links
is where traditional links land golf comes to life against the spectacular Nova Scotia landscape.
With both courses ranked in the Golf Digest World Top 100 Courses, a career with Cabot Links presents
the opportunity to be involved in an emerging world-class golf and leisure destination.

Qualifications 

  • Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
  • Experience in Night Audit with an accounting background is an asset
  • Excellent computer skills, experience using reservations systems an asset
  • Exceptional interpersonal skills to enhance the service standards throughout the operation
  • Highly organized, detail oriented and able to prioritize to meet deadlines in a fast-paced
    environment
  • Excellent telephone manner
  • A team player and a self-starter, yet able to work independently within Cabot Links’ standards
  • Computer literacy with a strong knowledge of Microsoft Office
  • College or University degree preferred in Hospitality/Customer Service or a minimum of 3 years’
    experience in a guest services role

Physical Demands

  • Ability to remain alert and display strong attention to detail during overnight shifts
  • Ability to spend long hours walking, sitting, and standing during duties
  • Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs 

Responsibilities

Responsibilities

Cabot Links is looking to recruit a talented Night Auditor who is a key member of the Guest Services
team and responsible for the overnight operations of the Lodge, verifying the accuracy of guest
accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

Core Accountabilities

  • Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding
    guest expectations
  • Make reservations over the phone, via email and in person and ensure all aspects of the
    reservation procedure are followed
  • Create and maintain reservation records and ensure all aspects of the room reservation
    procedure are followed, including bookings, confirmations and cancellation policies
  • Greet and engage guests in a friendly and professional manner according to Cabot Links’
    standards
  • Anticipate and address guest’s service needs, complaints and/or concerns
  • Post nightly transactions
  • Perform check-ins and check-outs of guests daily
  • Verify revenue from all sources is accurately balanced, follow up on any discrepancies
  • Produce daily reports for departments and department heads
  • Compile and run statistical reports for all departments and transfer information to our
    Accounting department
  • Answer the telephone in a timely and professional manner
  • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and
    other general product knowledge necessary to perform daily duties
  • Process cancellations and modifications
  • Process advance deposits on reservations
  • Listen to guest’s complaints or concerns and resolve their issue in a timely manner
  • Promote a safe working environment
  • Track future room availabilities on the basis of reservations
  • Handle daily correspondence and respond to inquiries via email, telephone and social media
  • Ensure that files are kept up to date
  • Provide information on Cabot resort services and accommodations and assist in travel
    arrangements as required
  • Other duties as assigned by management

Application Details

Should this exciting opportunity interest you, please submit a cover letter and resume in confidence to:
Cabot Links
Human Resources Department
careers@cabotlinks.com