BHTM STUDENTS ONLY – Guest Services Agent, Cabot Links

Requirements

Job Description 

Now interviewing for May 2018

Built by dreamers, for dreamers.
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia, Cabot Links is
Canada’s first and only authentic links golf resort. Nestled between the Atlantic Ocean and the
picturesque town of Inverness, the Cabot Links course represents a dramatic departure from the typical
golf excursion. The Cabot Cliffs course, designed by the decorated team of Bill Coore and Ben Crenshaw,
is the newest addition to Cabot. Exquisitely carved out of the breathtaking Cape Breton landscape, with
postcard-worthy panoramas vying for your attention, and every hole calling out to the sea, Cabot Links
is where traditional links land golf comes to life against the spectacular Nova Scotia landscape.
With both courses ranked in the Golf Digest World Top 100 Courses, a career with Cabot Links presents
the opportunity to be involved in an emerging world-class golf and leisure destination.

Qualification 

  • High school diploma, with post-secondary course in Hospitality preferred
  • Excellent computer skills, experience using reservations systems an asset
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Excellent telephone manner
  • Commitment to delivering a high level of customer service
  • Ability to work flexible hours – weekends and evenings as required
  • Strong attention to detail
  • Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas
  • A team player and a self-starter, yet able to work independently within Cabot Links’ standards
  • Ability to work effectively in an innovative, fast-paced and multi-tasked environment
  • Excellent grooming standards
  • Real estate experience would be considered an asset, however is not required

Physical Demands

  • Ability to spend long hours moving around, walking, sitting, standing and crouching while
    performing other duties
  • Ability to lift, carry, push, pull, or otherwise move luggage and objects up to 50 lbs

Responsibilities

Responsibilities

Cabot Links is looking to recruit talented Guest Services Agents who share a passion for service
excellence and who infuse enthusiasm into everything they do. This front-line position is an excellent
opportunity for someone with a strong customer focus who is looking to start a career in the hotel
industry. Our colleagues work to provide the highest level of service in a knowledgeable, professional
manner while striving constantly to exceed guest expectations.

Core Accountabilities

  • This occupation helps to build the Cabot Experience for our guests through a “customer comes
    first” attitude by providing hands on timely quality service, exceptional value and a superior
    product
  • Create 100% satisfaction by providing fast and friendly genuine hospitality and by exceeding
    guest expectations
  • Demonstrate a high level of customer service at all times
  • Ensure that each guest receives a warm welcome and introduction to Cabot offerings
  • Ensure an efficient reception experience for guests
  • Achieve positive outcomes from guest queries in a timely and efficient manner
  • Accurately input all guest data and prepare daily reports
  • Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and
    other general product knowledge necessary to perform daily duties
  • Be knowledgeable of the local area amenities and activities
  • Maximize room occupancy and use up-selling techniques to promote lodging services and
    facilities
  • Use correct procedures regarding the acceptance of foreign currencies, credit cards and cash
  • Assess guests’ needs and provide the appropriate information on resort activities, real estate
    and the resort in general
  • Facilitate the collection of client profile information for CRM (client details/personal and Real
    estate interests etc.)
  • Be knowledgeable of the products, amenities and real estate offerings throughout the resort
  • Facilitate prospect/buyer introductions with Supervisor, Owner’s Experience
  • Manage supplies inventory and assist with general office administration
  • Ensure Front Desk is kept clean, tidy and organized at all times
  • Comply with Cabot health and safety legislation
  • Other duties as assigned by management

Application Details

Should this exciting opportunity interest you, please submit a cover letter and resume in confidence to:
Cabot Links
Human Resources Department
careers@cabotlinks.com