BHTM STUDENTS ONLY – Floor Supervisor, Housekeeping, Cabot Links

Requirements

Job Description

Now interviewing for May 2018

Built by dreamers, for dreamers.
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia, Cabot Links is
Canada’s first and only authentic links golf resort. Nestled between the Atlantic Ocean and the
picturesque town of Inverness, the Cabot Links course represents a dramatic departure from the typical
golf excursion. The Cabot Cliffs course, designed by the decorated team of Bill Coore and Ben Crenshaw,
is the newest addition to Cabot. Exquisitely carved out of the breathtaking Cape Breton landscape, with
postcard-worthy panoramas vying for your attention, and every hole calling out to the sea, Cabot Links
is where traditional links land golf comes to life against the spectacular Nova Scotia landscape.
With both courses ranked in the Golf Digest World Top 100 Courses, a career with Cabot Links presents
the opportunity to be involved in an emerging world-class golf and leisure destination.

Qualifications 

  • Housekeeping and supervisory experience
  • Positive attitude and excellent organizational, communication, and interpersonal skills
  • Highly responsible and reliable
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to handle multiple duties under pressure
  • Ability to work flexible hours – weekends and evenings as required
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

  • Spending long hours moving around, walking, sitting, standing, kneeling, pushing, pulling, and
    lifting
  • Visually inspect all work areas
  • Frequent lifting and carrying up to 35 lb
  • Occasional ascending and descending, stairs and ramps
  • Operate cleaning equipment for several hours at a time

Responsibilities

Responsibilities

Cabot Links is looking to recruit talented Floor Supervisors who share a passion for service excellence
and who infuse enthusiasm into everything they do. This position will assist in the daily operations of
the Housekeeping department who is looking to start a career in the hotel industry. Floor Supervisors
provide the highest level of service in a knowledgeable, professional manner while striving constantly to
exceed guest expectations. This position will be working closely with the Room Attendants,
Housepersons, and Housekeeping leaders.

Core Accountabilities

  • Consistently offer professional, friendly and engaging service
  • Assign daily assignment sheet and duties to team members
  • Routine inspection of guest rooms to ensure standards of cleanliness are met
  • Report necessary repair items to Maintenance department, this includes but is not limited to
    damaged/burned out light bulbs, dripping faucets, running toilets, etc.
  • Manage guest requests including providing extra amenities or other items, and communicating
    requests to the relevant team members for delivery/retrieval
  • Problem solve staff issues and report to Manager, Housekeeping
  • Inspect amenity and linen closets to ensure they are fully stocked and up to standard for safety
  • Assist in training staff
  • Be environmentally aware
  • Ensure proper use of chemicals and cleaning supplies by monitoring usage, providing complete
    training for team members, and ensuring proper labeling of hazardous supplies in accordance
    with applicable local and company regulations
  • Perform housekeeping duties when required
  • Document incidents/accidents and report to Manager, Housekeeping
  • Return all lost and found articles to the Front Desk
  • Ensure timely response to guest complaints and report to Manager, Housekeeping
  • Follow appropriate dress code at all times
  • Assist guests with information on resort amenities and directions
  • Comply with proper security, fire regulation, and all health and safety policies
  • Other duties as assigned by management

Application Details

Should this exciting opportunity interest you, please submit a cover letter and resume in confidence to:
Cabot Links
Human Resources Department
careers@cabotlinks.com