Westmont Hospitality Group and our Comfort Inn Sydney, NS., are seeking a skilled, professional and dependable Receptionist to join our team! The incumbent is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. The incumbent is responsible for verifying the correctness of guest accounts by balancing each department’s income, as well as posting room, tax, and local phone charges to guest folios.
Diploma in Business Administration or equivalent experience.
Experience (1-3 years) in the hospitality industry is considered a strong asset.
Basic accounting skills would be considered an asset.
Excellent communication, interpersonal and administration skills.
Proficiency / familiarity with computerized systems; MS Word, Excel, Outlook.
Ability to gather, compare, analyze and present data.
Ability to deal with all levels of management and staff in a professional manner.
Ability to multi-task and work within deadlines.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Posts and files all charges to guest, master, and city ledger accounts.
Uses proper telephone etiquette.
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Handover shift log-book
Follow night audit procedures
Follow check in procedures
Guest Satisfaction, communication Assigns rooms in a courteous and efficient manner.
Records and makes all wake-up calls in an appropriate manner.
Must have complete knowledge of policies and procedures to be followed in case of an emergency.
Handles all internal control items as hotel policies and procedures dictate.
Set-up breakfast where applicable
Mining for goal, internet prospecting
COMPENSATION: Salary is under review and is subject to skills, abilities and qualifications.
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