BHTM Only-Concierge / Guest Service Agent (FT) – RECENT OR POTENTIAL GRADUATES

Close Date: December 9, 2015 4:00 pm

Location: Atlantica Hotel Halifax
Program: Bachelor of Hospitality and Tourism Management
Category: BHTM

Requirements

POSITION:  Concierge / Guest Service Agent (FT)

REPORTING TO:  Guest Service Manager

Welcome to the Atlantica Hotel Halifax, a landmark 4 star hotel located in downtown Halifax’s vibrant Robie & Quinpool neighborhood. 

We are searching for a dynamic individual who is passionate about exceptional Guest Service delivery.  The successful applicant will provide excellence in guest service and act as a liaison between the hotel and our guests, always responding to guest requests and concerns in a personal, prompt and courteous manner with the ability to think “outside the box”.  

“We are committed to making a difference in the lives of our guests, colleagues and community through passion, integrity, innovation and service excellence.”

 

Responsibilities

RESPONSIBILITIES:

  • Provide excellent guest service, meeting and exceeding external & internal guests’ needs and requests
  • Offer assistance to all guests (eg. Luggage, reservations, theatre, etc)
  • Establish network of contacts with local businesses and keep current with local attractions, special events, etc.
  • Ensure baggage for tours is handled in a fast, accurate and efficient manner
  • Accurate and timely check-in and check-out of hotel guests
  • Perform Reservations and Switchboard duties, as required
  • Up-sell the property and describe services available
  • Follow and maintain all corporate practices as outlined in the Standard Operating Procedures (SOP) manual
  • Daily balancing of individual work, as well as maintaining a cash float
  • Will be required on occasion to provide guest service during an overnight shift
  • Any other duties assigned by Guest Service Manager and Guest Service Supervisors

Application Details

EXPERIENCE, SKILLS & EDUCATIONAL REQUIREMENTS:

  • Minimum of 2 years in a front line customer service role, handling currency and processing payment transactions
  • Previous Guest Service/Front Desk experience a definite asset
  • Post secondary education in Tourism and Hospitality or equivalent hotel experience is a definite asset
  • Knowledge or HRM and Nova Scotia, or willingness to learn
  • Excellent verbal and written communication
    • Proficiency in computers (familiarity with Opera is a definite asset)
    • Ability to show initiative and effectively work independently
    • Strong organizational, time management and multi-tasking skills
    • Ability to stand for long periods of time
    • Able to lift over 50 lbs, sometimes over shoulder height, and pull or push car of over 200 lbs.
    • Must be flexible in availability.  Shifts include mornings, evenings, weekends and holidays

    PLEASE APPLY ONLINE BY December 9, 2015 via:   www.impgroup.com  or email Alison Chapman, HR Generalist: achapman@atlanticahalifax.com