Position Overview: The Reservations Agent with Cabot is responsible for answering incoming telephone calls for reservations. The Reservations Agent will continue the arrival experience by ensuring clear communication with guests, obtaining all necessary information and providing the guest a room that meets their needs and expectations.
Qualifications: High school diploma, with post-secondary course in Hospitality preferred Excellent computer skills, experience using reservations systems an asset Positive attitude and excellent organizational, communication, and interpersonal skills Excellent telephone manner Commitment to delivering a high level of customer service Ability to work flexible hours – weekends and evenings as required Strong attention to detail Experience in Guest Services, with a strong knowledge of Inverness and surrounding areas A team player and a self-starter, yet able to work independently within Cabot Links’ standards Ability to work effectively in an innovative, fast-paced and multi-tasked environment
Create and maintain reservation records and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies Answer the telephone in a timely and professional manner Demonstrate a knowledge of lodging room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Process cancellations and modifications Process advance deposits on reservations Listen to guest’s complaints or concerns and resolve their issue in a timely manner Promote a safe working environment Track future room availabilities on the basis of reservations Handle daily correspondence and respond to inquiries via email, telephone and social media Ensure that files are kept up to date Provide information on Cabot resort services and accommodations and assist in travel arrangements as required Other duties as assigned by management
To apply, please look to the Cabot Links website: https://www.cabotlinks.com/about/careers/
Once on this link, scroll down to see information on the Reservation Agents.
You may also see other jobs posted as well for a May 2017 start.