BBA CO-OP ONLY – Collections Contact Officer, Canada Revenue Agency


Canada Revenue Agency 

Collections and Verification Branch 

Notice of Job Opportunity – Co-op Student 

Starting May 2018 

Full time – 37.5 hours per week 

The Canada Revenue Agency (CRA) is one of the largest employers in the federal government, employing approximately 44,000 people in all. The Canada Revenue Agency is in contact with more Canadians than any other government organization. You will work in an environment where people are committed to the values and principles of integrity, professionalism, respect and collaboration. If you aspire to take on challenges and want to be on the cutting edge of business practices, the CRA is the place for you!

You will be part of the Canada Revenue Agency’s (CRA) core business of tax administration revenue collection and benefits administration. You will work in an environment where people are committed to the values and principles of integrity, professionalism, respect, and co-operation.

If you have the ambition to face challenges and enjoy being on the cutting-edge of business practices, the CRA is the ideal place for you!


  • Canadian Citizen or ability to work in Canada
  • Proficiency with Microsoft Office
  • Excellent communication skills, both oral and written
  • Ability to work independently
  • Client Service skills
  • Analytical and problem solving skills


You may be assessed using one or more of the following tools:

  • Interview(s)
  • Reference check(s)
  • Written examination(s)

Conditions of Employment 

Security Clearance: Reliability Status.

Appointment Criteria 

This process may be used to staff similar positions within the Collections and Verification Branch.

Please indicate if you have previous work experience within the Federal Government


Job Description and Duties: 

Collections Contact Officer 

Within the Collections and Verification Branch, you will be responsible for duties that include:

  • Administration of the Income Tax Act for the collection of outstanding accounts receivable
  • Locating non-compliant taxpayers and contacting taxpayers and their representatives
  • Requesting of information and information returns
  • This will include contacting clients by phone

Application Details

Salary Range: $13.47 – $21.64 per hour (dependent upon education and experience)

Location: Nova Scotia Tax Services Office – 47 Dorchester Street, Sydney, Nova Scotia

Prerequisites: Pursuing a degree in accounting, finance, business administration or commerce.

If interested in this job, please send cover letter and resume to Jennifer Currie: