Answering Your CBU Questions

At CBU, we want to make sure you have all the information you need to succeed in your academic journey. We’re happy to answer any questions you may have! To chat with a Success Coach, International Student Advisor or our Post-Baccalaureate Program Manager, please follow the steps below.

For all other questions, please use CBU’s Contact Us Form so we can connect you with the right person!

International Student Office

  1. Click “Login” at the top-right corner of the CBU.ca homepage.
  2. From the “Students” menu, select Compass Student Account.

To do this, students will need their CBU email address and login credentials. New students can expect to receive this information via email from CBU’s IT Department within a week of acceptance to CBU.

If you need assistance regarding your email and password, please contact helpdesk@cbu.ca

  1. Click ‘Username’ at the top-right corner of your Compass Student Account. (This will be on the top-left corner if you are accessing via mobile).
  2. Click ‘Program and Advising Support’. This will take you to your Advising Dashboard.

After clicking ‘Get Help’ (via desktop) or “!” (via mobile), please choose International Student Advisor from the drop down menu and submit your question.

Success Coaching

  1. Prior to your appointment, we recommend you:
    • Refer to any previous email communication you received from an advisor, including your program’s required courses.
    • Plan courses you want to take in your CBU Compass Student Account, using the course catalogue within.
    • Prepare a list of questions to ask your advisor.
  1. Click “Login” at the top-right corner of the CBU.ca homepage.
  2. From the “Students” menu, select Compass Student Account.

To book an advising appointment, students will need their CBU email address and login credentials. New students can expect to receive this information via email from CBU’s IT Department within a week of acceptance to CBU.

If you need assistance regarding your email and password, please contact helpdesk@cbu.ca

  1. Click “Username” in your Compass Student Account. For desktop users, this will be at the top right corner. For mobile users, this will be at the top left corner.
  2. Click “Program and Advising Support”. This will take you to your Advising Dashboard.

 

  1. Check to see if you have an advisor assigned to your success team by clicking on the blue ‘schedule appointment’ button. View available appointment times using the arrows, and select your preferred time. Proceed to book the appointment.
  2. If you do not have an advisor assigned, desktop users can click “GET HELP“. Mobile users can click the “!” button.
  1. After clicking “GET HELP” on desktop or “!” on mobile, choose Request Academic Advising from the drop-down list that appears. Proceed to submit your question.

You can indicate whether you prefer an email, virtual, or in-person appointment and staff will follow up with you to help you get your appointment scheduled.

 

Post-Baccalaureate Program Manager

  1. Click “Login” at the top-right corner of the CBU.ca homepage.
  2. From the “Students” menu, select Compass Student Account.

To do this, students will need their CBU email address and login credentials. New students can expect to receive this information via email from CBU’s IT Department within a week of acceptance to CBU.

If you need assistance regarding your email and password, please contact helpdesk@cbu.ca

  1. Click ‘Username’ at the top-right corner of your Compass Student Account. (This will be on the top-left corner if you are accessing via mobile).
  2. Click ‘Program and Advising Support’. This will take you to your Advising Dashboard.

After clicking ‘Get Help’ (via desktop) or “!” (via mobile), please choose Post-Baccalaureate Program from the drop down menu and submit your question.