Campus/Student Services FAQs

On this page, you will find FAQs related to campus information and student services including the Jennifer Keeping Centre and Academic Success Coaching.

Campus facilities are now closed and will be locked except for the Campus Centre, Marvin Harvey, and Great Hall entrances. Employees needing to come to campus must sign-in at the Campus Security Desk. Students can only come to campus by appointment.

Students needing to connect with Student Affairs, the Registrar’s Office or Enrolment Services can email or phone 1-888-959-9995.

Campus/Student Services FAQs

Since mid-January, CBU has been working closely with the Nova Scotia Department of Health and Wellness to ensure our response aligns with the recommendations being made by the Chief Medical Officer of Health.  We’ve been keeping the campus community informed and encouraging healthy flu prevention practices.

In early March, President Dingwall established a Pandemic Planning Task Force to focus on contingency planning should the COVID-19 situation worsen. The Task Force includes members from various areas within the university such as academics, residence, enrolment services, operations, facilities management, communications, human resources, student affairs and more.  The Task Force currently meets weekly, with sub-committees meeting daily, to make informed decisions as the situation evolves.

As well, CBU is participating in the CONSUP (Council of Nova Scotia University Presidents) COVID-19 Working Group. Dr. Tanya Brann-Barrett, Associate Vice-President, Academic & Research, is representing CBU.

The CBU campus facilities are closed.

Campus facilities will be locked except for the Campus Centre, Marvin Harvey and Great Hall entrances. Employees needing to come to campus must sign-in at the Campus Security Desk. Students can only come to campus by appointment. Residence students are to stay at residence.

Students needing to connect with Student Affairs, the Registrar’s Office or Enrolment Services can email or phone 1-888-959-9995.

Our Enrolment Services is here to help electronically.

Students needing to connect with Student Affairs, the Registrar’s Office or Enrolment Services Contacts (not listed below) can email or phone 1-888-959-9995.

For domestic admission inquiries:

For international admission inquiries:

To request a transcript, fill out this form and send to:

To request a proof of Enrolment letter, please fill out this form and send to:

For student awards:

For domestic student financial questions:

For international student financial questions:

For Nursing admissions:

For advising:

For letters of program completion or degree audits:

Or phone Toll Free (Canada/US): 1-888-959-9995

Max Bell Health Centre remains open by appointment only.

To book an appointment, contact or 902-563-1359.

Counselling Services continue via remote delivery and now include evening hours twice a week. (8:30 am – 4:30 pm Monday, Wednesday and Friday. 8:30 am – 8:00 pm Tuesday and Thursday).

International students can access health services through insurance, by using the mobile doctor app. Students can speak to a physician without leaving their home or risking exposure to COVID-19.

Please be sure to have your insurance number ready as you will need it to access these services.

More mental health resources.

Health and counselling can be accessed by calling the Max Bell Health Centre at 902-563-1359 or email

If you leave a message please include your name, Student ID, insurance or NS Health card number. A member of our health team will get in touch with you the same day to provide you with an appointment to speak to the nurse.

The nurse will assess your concerns and direct you to the appropriate service provider for a remote appointment (physician or counsellor).


The CBU Library is now closed. Library services are being provided remotely; this will be monitored on a daily basis.

There are many resources available on the library website to support academic success.

Residence remains open for students who are unable to return to their home.

Campus Security will enforce the SOE order in residence to ensure all social distancing directives are adhered to. A meal hall schedule has been developed in order to manage numbers in Harriss Hall and additional measures have been implemented to help keep our students healthy and safe. Additional information will be sent directly to residence students.

The Students Union front desk, as well as Caper Convenience, is now closed.
Food bank services will continue to be provided to students and can be arranged via email

The fitness centre is open to Residence students only.

The Sullivan Field House is closed and all Campus Rec activities are postponed. The Canada Games Complex (rink) is also closed.

The CBU Daycare is open and operating at a limited capacity.

Parents and guardians wishing to drop off or pick up their child should use the back entrance located by the playground.

Parents and guardians experiencing any COVID-19 symptoms are asked not to visit campus.

Writing Centre appointments will be held over email, not in person, for the remainder of the semester. Appointments can be booked online from the Writing Centre webpage. Please email with any inquiries.

The Math and Science Centre tutoring has moved to a remote option and not in-person until notified otherwise. Please see the link below.

Online Tutoring Assitance Instructions 

On-campus events have been cancelled until further notice.

No. Classes are not cancelled. They have been moved to an online format. 

Face-to-face exams will not be conducted at this time.

Faculty office hours will not continue in-person. Faculty are asked to consider remote options (email or phone) during the same time frames.

Students enrolled in a co-op, practicum, internship or other placement at a location not affected by this situation can continue to attend their placements as normal. If you have any questions, please speak to your workplace supervisor and/or your placement officer.

A Committee is currently working with our partners to explore options for internships and experiential learning opportunities for the future.

Canadian Immigration and Citizenship has announced that courses of study being delivered online due to COVID-19 will not affect Post-Graduation Work Permit Program eligibility for a post-graduation work permit.

Jennifer Keeping Centre

Yes, the team at the Jennifer Keeping Centre is working to support students with necessary accommodations.

Yes, meetings will be moved to online delivery. To make arrangements, please contact

Students registered at the JKC will register for their exams (if they have not already done so) by filling out the online JKC Testing Services Form. You must log in with your CBU email and password.

If you receive extra time for your tests/quizzes/exams as part of your test accommodations, this will not change. Make sure to fill out the JKC Testing Services Form so we can contact the appropriate faculty member for you.


Moodle exams are compatible with screen readers and dictation. If you usually have a reader or scribe you can access assistive technology to do this for you, for free, using the Microsoft Edge browser, Mac accessibility options, Windows accessibility or specific accessibility software. Please make sure to test the technology well in advance of your tests or exams.

For instructions, click here. 

If you are unable to use this technology effectively, please let us know at


Currently we are following the rules of each employer’s workplace. If you would like more information about work placements coordinated through the Jennifer Keeping Centre please contact

Our Inclusive students will have access to online course materials as CBU moves to online delivery. Many of those courses are still being deployed but a coordinator will be in touch to help you. For any CBU Inclusive questions, including interest for September, please contact

Academic Success Coaching

Yes, we will continue to provide academic success coaching services to our students to ensure that they are supported through this transition to remote learning and are able to meet their academic requirements throughout the remainder of the semester.

Academic success coaching is available in a variety of methods, including email, phone-call or using the video-chat technology in Microsoft Teams. 

We will still be offering all of the services of our in-person appointments including time management improvement, studying and exam preparation skills, task prioritizing and tips to help with the transition to remote learning.

Success coaching appointments can be booked by visiting . Once there, you will need to create an account and sign in to select a day and time that works for you.

You can contact Holly MacDonald at and Ian MacQuarrie at You can also call (902)563-1815 to leave a message and a team-member will get back to you as soon as possible.

Our hours of operation are still Monday-Friday, 8:30am-4:30pm. Success coaching appointments can be made anytime between 9:00am-4:30pm throughout the week, depending on the availability of success coaches.