Service Desk Specialists


CBU invites applications for full-time limited term of Service Desk Specialists.

The successful candidate will be responsible for the day-to-day operations of the IT Services Help Desk as well as routine Data Centre duties. Service Desk Specialists provide first level support for students, faculty and staff for their information technology requirements, and support a broad range of university educational technologies relating to computer labs, smart classrooms, video conferencing, telephones, user accounts, network access, smart cards and inventory control. The Service Desk Specialist is responsible for incident logging, triage, resolution, escalation and communication in order to ensure maximum and end-user satisfaction.


Job Description

Application Details

Qualified candidates should send to the Human Resources Department (in PDF format):

  • a letter of application quoting the reference number (SDS1904) and identifying your education and experience as it relates to this position;
  • a resume; and
  • complete contact information of three work related references.

Applications must be received by 4:00 p.m. 19 April, 2018. Applicants who apply by email will receive a return email confirming receipt.

We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.

The union affiliation of this position is with the Canadian Union of Public Employees (CUPE) Local 3131. Salary level is Band 6.

Cape Breton University is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff, our faculty and its scholarship including, but not limited to, women, visible minorities, Aboriginal people, persons with disabilities, and persons of any sexual orientation or gender identity. Please note that all qualified candidates are encouraged to apply but applications from Canadians and permanent residents will be given priority.

Cape Breton University

Human Resources Dept.

P.O. Box 5300, 1250 Grand Lake Road

Sydney, NS  B1P 6L2