Summer Employment/BHTM Internship – Reservations Agent – Keltic Lodge – Ingonish, NS

  • Location: Ingonish, NS
  • Deadline: May 31, 2022

Reservations Agent

DEPARTMENT:      Reservations                REPORTS TO:         Reservations Manager

POSITION:               Reservations Agent

JOB SUMMARY:     The Reservations Sales Agent must handle all reservations, inquiries, and cancellations in a timely and courteous manner.

ACCOUNTABILITIES:      The Reservations Sales Agent is expected to give accurate information pertaining to hotel activities and layout, to be familiar with the computer system, and to try to meet special room requests.  Maintain communication with Guest Services and Sales Staff.

QUALIFICATION STANDARDS

EDUCATION & EXPERIENCE:

  • Experience in hotel or a related field preferred.
  • Degree in Hospitality & Tourism preferred
  • High School Diploma required

TOOLS & EQUIPMENT:

  • Computer, telephone, photocopy machine, fax machine and other office equipment.

PHYSICAL REQUIREMENTS:

  • Long hours sometimes required
  • Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

MENTAL REQUIREMENTS:

  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meeting the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

DUTIES & FUNCTIONS

ESSENTIAL:

  • Approach all encounters with guests and employees in a friendly, service oriented manner.
  • Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper business attire.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain orderliness of office supplies and equipment.
  • Answer phones.
  • Book reservations.
  • Handle inquiries about hotel.
  • Administer group room block
  • Up sell rooms
  • Be familiar with hotel layout.
  • Follow up on guest special requests

MARGINAL:

  • Call for occupancy at area motels/inns and B & B’s.
  • File reservations
  • Send confirmations
  • Process brochure requests
  • Maintain rapport with Guest Services and Sales
  • Other duties as required

Keltic Lodge at the Highlands functions 7 days a week, 24 hours a day from mid May to mid October.

Accommodations may be available on-site.