Summer 2023 BHTM Internship – Guest Services Member – Cape Breton Villas – Inverness, NS

 

Job title	Guest Services Member
Location	Inverness, Cape Breton, Nova Scotia, Canada
Reports to	Reservation Supervisor, Cape Breton Villas
Compensation	Hourly $17-18 depending on experience for approximately 30-35 hours weekly.

About Us

4.5 Star all season accessible accommodations. Located in Inverness, Nova Scotia on Cape Breton Island, a world-renowned tourist destination. We are a small operation offering four luxury villas and one apartment, all at one convenient location. Limited staff housing is available for seasonal or year-round occupancy.

 

Job purpose

Our goal is to provide full home luxury vacations, creating a relaxing stay for our guests. The Guest Services Member position is involved in all aspects of customer service and in-room standards. Front desk and cleaning experience would be assets for anyone entering this role. This is an excellent position to get acquainted with all aspects of the tourism accommodation sector.

 

Duties and responsibilities

The Guest Services Member role contains but is not limited to the following:

• Assist with check-out, room turn over and resetting of interior/exterior property
• Support our reservations team during their time off and assisting guest with inquiries
• Overseeing and inspecting housekeeping quality to ensure the highest possible standard
• Reporting damage or deficiencies to supervisor
• Monitoring inventory of cleaning supplies and amenities for replenishment
• Assist our housekeeping team with cleaning rooms during our busiest periods
• Other duties as required

 

Qualifications

Qualifications include:

• Strong communication skills, team player and personable
• Computer, phone and web-based app use
• Previous hospitality experience or customer service training
• Multi-lingual capabilities an asset
• Willing and capable of being part of a small hands-on operation
• Physical abilities – must be able to sit, stand, walk or any combination of, for 6+ hours per day
• Professional Certification – no certifications are needed, however, any certifications obtained in travel, hospitality,

WHMIS, OHS, or leadership would be considered an asset

 

Working conditions

• Schedule – must be able and willing to work rotating weekend shifts and possible evenings in summer season
• Physical Environment – Primarily indoor with exterior maintenance of guest space. Use of phone and laptop
• Equipment – operating washers and dryers, dishwasher, vacuum and other household appliances as needed

 

Direct reports

You will have no direct reports.

Accommodations are available. Semi-private accommodations with kitchen, laundry, and private bath. Fully furnished and equipped. Includes free wi-fi, satellite tv, parking, heat, lights, and water. Maximum rent $200 per week.