Summer 2020 Co-op Customer Success, Dash Hudson, Halifax NS

JOB TITLE: Customer Success Intern

JOB LOCATION: Halifax Regional Municipality

RATE OF PAY TYPE: Weekly

HOURS PER WEEK: 40

JOB DESCRIPTION

Support the customer success team as they work with our customers to increase their visual marketing strategies and maximize the value they get from the Dash Hudson Platform.
We marry automation and smart tools with a high touch human component to deliver great service. Providing customers with a great experience is at the root of everything that we do!

RESPONSIBILITIES

1. Research and build Customer Love Decks

Customer Love Decks are a visually enticing summary of how a brand’s content has been performing over a defined period. The

Customer Success Intern will:

• Research content the brand has posted during the designated period and sort it into themed boards. They will choose top performers to highlight.
• Research brand competitors and provide customer insight reports.
• Provide reports on customer engagement. 
• Analyse which Dash Hudson features are used the most and provide feature recommendations.
• Have an eye for detail and design, these decks represent Dash Hudson.

2. Metrics & Tracking

• Customer engagement and usage tracking.
• Special research projects related to current customers

LEARNING OUTCOMES

• Gain an understanding of the Dash Hudson platform and in doing so learn how to use all features. This will be essential in order to complete Customer Love Decks.
• Gain an understanding of how Dash Hudson provides value to customers via social KPIs, trends, reporting, etc.
• Become a Customer Love Deck expert. Learn how to build a customized deck used to present social performance data to some of the world’s most well known brands.

ABOUT YOU

You will require equal parts diligence and creativity — with the ideal candidate excelling at both. Things move pretty fast over here.
Describes you: humble, brash, focused, analytical, creative.

ABOUT THE COMPANY

Dash Hudson is a smarter way to grow and monetize on Instagram. Our marketing platform provides brands with a one-stop solution to get deep insights on their performance, create original content, discover UGC, distribute to owned, influencer, and paid channels, measure and monetize.
Dash Hudson is built for and used by the raddest, most discerning brands in the world.

To apply please send a resume and cover letter to student_jobs@cbu.ca

**Position open to current Co-op or Post Baccalaureate Business Management Internships**