Events & Film Coordinator – INSPIRE Participant
Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 91 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

Through your passion and motivation, you sell memorable experience to guests who stay in your property. You are professional and knowledgeable about your property, and you build strong relationships and create bond with your guests.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Create the essential experience and deliver exceptional service for both our internal and external guests
• Master Opera Sales & Catering and Social Tables to support our function processes
• Coordinate all administrative tasks to support Event Services and Film Production
• Conduct client site inspections with extensive knowledge of the Hotels offerings
• Liaise and collaborate with key operational departments to plan and execute flawless productions and events
• Work closely with Events team to produce resumes for programs, banquet event orders, floorplans and composing of menus
• Support Events and Film Production teams with coverage for meetings, conferences, social events and filming
• Occasional evening and weekend coverage as required for events and film productions
• Actively participate in daily/weekly/monthly departmental communication meetings
• Co-lead in a supportive role with the planning and execution of internal and external events
• Engage in hotel wide initiatives and committees including but not limited to: Recognition, Diversity, Inclusion and Equity, Sustainability, Health and Safety, and Wellness
• Rotate through and assist in various Events responsibilities including but not limited to: function processes, reporting, site inspections and managing of room blocks
• Manage projects and any other duties as required by the Director, Event Sales & Services and Sales Executive, Film Production

Your experience and skills include:

• Hospitality Management Degree or equivalent an asset
• Experience in sales, event planning and hotel operations an incredible asset
• Knowledgeable on food and beverage trends and the luxury hotel market
• Possess excellent customer service and interpersonal skills, results-oriented and highly motivated individual
• Proven ability to plan and execute events effectively with a strong attention to detail
• Working knowledge of Opera Sales & Catering – PMS, Microsoft Office – Word, Excel, PowerPoint and Social Tables
• Strong written and verbal communication skills

Physical Aspects of Position (included but not limited to):

• Frequent sitting and standing throughout shift 
• Occasional lifting and carrying up to 20 lbs 
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment: