Operations Agent – RBC – Work From Home

During the course of the work term you agree that you will be working from a remote / home office location in Canada in accordance with any applicable RBC policy. You confirm that you have the capability to work from a remote / home location in Canada. 

What is the opportunity?

Within RBC’s Personal & Commercial Canadian Banking Operations (CBO), the Operations Centre’s are delivering best in class service within all lines of businesses including the Business Lending, Personal Lending, Specialized Services, and Transaction Services. Our overarching goal, through employee engagement, is to meet client commitments, improve productivity, and create a superior client experience.  The Operations Centre’s are a great foundation for understanding banking and can be a spring-board to other opportunities elsewhere in CBO and RBC.

You will be placed in one of the above groups.

You will be responsible for processing client transactions within one or more RBC product or service line(s).  You will utilize various systems while ensuring quality and accuracy of incoming and outgoing requests.

What will you do?

• Complete client and internally originated requests in an accurate and timely manner
• Manage requests received from a variety of channels
• Accurately follow guidelines and procedures
• Collaborate with team members and colleagues to ensure volumes are well managed and completed within established timelines
• Identify opportunities to streamline processes
• Take ownership, building trust and accountability, at first point of contact

What do you need to succeed?

Required:

• Currently enrolled in a post-secondary institution
• Ability to grasp information quickly with high attention to detail- Aptitude for a multi-faceted and complex environment, able to adapt quickly
• Strong collaboration, communication, and organization skills
• Willing to complete some repetitive tasks
• Experience setting stretch goals, not satisfied with the status quo

Nice to have:

• Experience with Microsoft Office suite including Excel, PowerPoint, Word and Outlook
• Previous experience at RBC or with Banking Operations’ systems

To Apply:

Operations Agent – 2021 Summer Student in Canada, Nova Scotia, Canada | Internship | Co-op at RBC | Jobs at RBC

JOB SUMMARY
City:  Canada
Address:  10, 20 & 36 York Mills Road
Work Hours/Week:  30 – 37.5
Work Environment:  Your Home Office
Career Level:  Student Job
Position Level:  PL11
Application Deadline:  01/31/2021
Req ID:  310296