Front Desk Agent(s) – Cabot Shores Wilderness Resort & Retreat Centre – Englishtown, NS

Located on the Atlantic side of the Cabot Trail, Cabot Shores is a second home to guests from all over the world. We offer a range of traditional and unique accommodations, outdoor adventures, wellness services, cultural activities and serve nutritious meals in our Bistro. Join our team of hardworking, fun-loving staff and spend the summer in a beautiful setting, enjoying activities onsite such as meditation, Qi Gong, kayaking, hiking, swimming, music jams, and more.

Duties include:

• Welcome guests and provide excellent customer service.
• Preform check-in and check-out procedures.
• Promote our accommodations via online travel agent such as AirBnb, Trip Advisor, Expedia etc….
• Manage online and phone reservations including taking payments
• Provide information about availability, lodging, rates, bistro, amenities & packages
• Address complaints and go the extra mile to make sure all guests are satisfied
• Liaise with our housekeeping staff to ensure all accommodations are set up

Requirements:

• Excellent communication skills and outgoing personality
• Participate in a fun and dynamic team environment
• Enjoy working as part of a team
• Ability to work under pressure, multi-task, prioritize tasks and take initiative
• Pay attention to detail and fully complete tasks
• Be coachable and willing to learn
• Experience with computers and basic Microsoft software
• Social Media knowledge and graphic design experience an asset
• Enjoy being in a rural area of Cape Breton
• Knowledge of local Cape Breton Island cultural events and outdoor activities an asset

General information:

• Hourly wage
• Flexible schedule with split shift
• Some staff housing available (inquire)

To apply:

Send resume and cover letter to: kat@cabotshores.com (Subject: Front Desk)