BHTM Summer Internship 2020 – Deerhurst Resort (May – October 10th or later) – Ontario [Housekeeping Office Coordinator]

Full time Position – 40 hours

Wage: $16.00 per hour

Position Summary

Reporting to the position of Housekeeping Supervisor, the Office Coordinator will provide administrative support for a variety of functions; including answering and directing internal and external guest calls, assigning housekeeping sections, coordinating laundry, house person and floor support calls.

Duties and responsibilities:

• Provides exceptional and professional service to our guests and colleagues

• Comfortable making responsible decisions and recommendations for effective problem solving
• Receives and effectively directs guest calls for housekeeping items
• Follows up on internal and guest calls to ensure requests were resolved
• Utilizes walkie-talkie system to maintain contact with housekeeping colleagues
• Logs all radio calls, tracking guests requests
• Attends to any guest complaint to ensure the guest need is met, dialogue with guest is tracked, and follows-up with leader
• Ensures all radio calls are logged for tracking guest’s requests
• Ensures work area is well organized and kept in a clean-functional manner
• Completes all other duties as assigned

Qualifications:

• Guest oriented with a sincere, helpful, caring and friendly personality

• Able to work well with others

• Able to take initiative within given guidelines
• Pays precise attention to detail, order and cleanliness
• Has exceptional energy, flexibility and professionalism
• Enjoys offering exceptional service and meeting the needs of others
• Has effective communication skills (verbal, listening, writing)
• Has exceptional phone manner
• Able to comfortably work with computers

• Has excellent organization skills are essential
• Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
• Able to evaluate and select among alternative courses of action quickly and accurately
• Is flexible with their schedule, able to work long hours, shift work, evenings, weekends and holidays as business levels require

Education & Experience

• Previous housekeeping experience is an asset
• An intermediate level of competency in all Microsoft office components preferred
• High school diploma an asset

Housing:

Furnished host accommodation available minutes from the resort $17 per day all inclusive

Visa Requirements: Must be eligible to work in Canada.

Benefits and Employee Perks are available

The above job description is not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of the role, but are intended to accurately reflect principal job elements.

To apply please email your resume and cover letter to student_jobs@cbu.ca