BHTM Summer 2023 Internship – Cabot Cape Breton – Housekeeping Supervisor – Inverness, NS

Title:                     Supervisor, Housekeeping

Reports to:           Manager, Housekeeping

Location:              18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type:              Full-time Seasonal – May through October (availability to work flex hours)

Cabot Cape Breton

Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview

At Cabot, our housekeeping team significantly impacts our guest experience. As our Housekeeping Supervisor, you lead a team of people who care deeply about the experience our guests have. You are an INSPIRING LEADER who provides clear and engaged leadership to all team members by actively connecting with a positive and team-oriented communication style regularly and openly with the intent of winning together. You COMMUNICATE clearly with the intent to connect and to act professionally with guests and associates. Under the guidance of the Housekeeping Manager, you are energized by the opportunity to train and develop other team members on the daily operations of the housekeeping department and inspire a best-in-class team that collaborates within and across all of Cabot Cape Breton’s departments. You are proud to represent the Cabot brand and proactively act as an ambassador and role model.

Displaying an unparalleled WORK ETHIC, you are energized by the variety of tasks involved in world-class accommodations and enjoy the opportunity to demonstrate a superior guest experience. You demonstrate a team-orientated attitude with a willingness to listen, PROBLEM SOLVE and share ideas.

Your LEARNING MINDSET, AGILITY, and ability to think on your feet enable you to quickly learn luxury hotel standards and the importance of genuine service. You proactively seek additional and new responsibilities and enthusiastically develop proficiencies with all housekeeping equipment.

Executional Excellence

Under the direction of the Housekeeping Manager, you will:

• Consistently offer professional, friendly, and engaging service.
• Clean all assigned guest accommodations including but not limited to stripping bed linen, retrieval of clean linen and amenities from closets, dusting, making beds, vacuuming, bathroom cleaning, inside window cleaning, replenishing supplies.
• Check operational equipment inventories and
• Sign in and out master keys daily.
• Update and record all cleaned rooms.
• Deliver and retrieve items on loan to guest rooms.
• Perform rotational deep cleaning duties, including steam cleaning carpets as required.
• Use proper PPE when using hazardous materials such as chemicals for self and others.
• Assist guests with information on resort amenities and directions.
• Return and properly tag all lost and found articles to the appropriate location.
• Follow departmental policies, procedures, and service standards.
• Be environmentally aware; play an active part in departmental and company environmental practices.
• Ensure amenities and linen closets are clean and tidy for inspection and up to standard for safety.
• Report necessary repair items to the Maintenance department. This includes but is not limited to damaged/burned-out light bulbs, dripping faucets, running toilets.
• Comply with proper security, fire regulation, and health and safety policies.

Qualifications and Experience

• Minimum of 1-year housekeeping supervisor experience; experience in hotel setting preferred.
• High school or equivalent education required – University degree or College diploma in Hospitality Management, an asset.
• Proven leadership and coaching skills.
• Proficiency with computer software including Microsoft Office Suite, Outlook, Springer-Miller Host, Yellow Dog inventory system, etc.
• English verbal and written skills.
• Demonstrated ability to manage labour effectively.

Physical Demands 

• Work in an outdoor environment (i.e.: sun, wind, rain)
• Ascend and descend stairs and ramps
• Stand and exert well-paced mobility for long periods of time- up to 5 hours at a time.
• Sit and stoop, kneel or crouch, as well as stretch to fulfil cleaning tasks.
• Use hands to handle or feel objects, tools, or controls; reach with hands and arms, repetitive motions.
• Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
• Requires manual dexterity to use and operate all necessary equipment, tools, products, and supplies.