BHTM Summer 2022 Internship – Front Desk Agent – Cabot Cape Breton – Inverness, NS

Title:                        Front Desk Agent

Reports to:            Manager, Front Desk

Location:                18 Cabot Lane, Inverness, NS, B0E 1N0

Job Type:                Full-time Seasonal – May through October (Ability to work flexible hours)

 

Cabot Cape Breton
Located on over a mile of sandy beach along the coast of Cape Breton, Nova Scotia—and nestled between the Atlantic Ocean and the picturesque town of Inverness—Cabot Cape Breton is Canada’s first and only authentic links golf resort. Featuring 46 holes of exhilarating golf, including two acclaimed World Top 100 courses, 72 rooms of award-winning accommodation, 19 luxury Golf Villas, with 22 additional homes currently under construction, and exquisite dining in three on-site restaurants, Cabot Cape Breton is intended to excite and inspire at every turn.

Position Overview

As an Ambassador for Cabot, you are proud to greet our guests upon arrival to the resort with a smile. You greet our guests by name and create that authentic personal connection that lets them know how special they are. With a focus on servicing others, you take pride in service excellence and infuse enthusiasm in everything you do. You COMMUNICATE clearly with the intent to connect and to act in a professional manner with guests, associates, and suppliers. You are proud to represent the Cabot brand, and proactively act as an ambassador and role model.

Thriving in a fast-paced environment you display an unparalleled WORK ETHIC, reliably actioning precise instructions in a timely manner. You enjoy the opportunity to demonstrate a refined craftsman approach to repetitive tasks, and proactively seek additional and new responsibilities. A committed teammate, you embrace a self-sacrifice and team-orientated attitude with a willingness to listen, PROBLEM SOLVE, and share ideas.

 

Executional Excellence

With the support of the Manager, Front Desk you:

• Provide each guest a warm welcome upon entry to the guest reception area.
• Provide a friendly and efficient check-in/check-out process for guests while confirming accuracy of guest data.
• Prepare daily reports for use (arrivals, departures, transportation, etc.).
• Review and process guest invoices for departures.
• Demonstrate knowledge of:
  • room categories, room rates, packages, promotions, and other general product knowledge;
  • local area amenities and activities;
  • products, amenities, and real estate offerings throughout the resort.
• Communicate compelling opportunities to guests to amplify their experience while maximizing room occupancy and promote add-on services.
• Demonstrate personalized and anticipatory service by crafting welcome cards and amenities in advance of guest arrival.
• Provide wake-up calls and voice mails to guests.
• Assess guests needs and provide the appropriate information on resort activities, real estate, and the resort in general.
• Ensure the cash float balances at the end of the shift.
• Manage the supplies inventory and assist with general office administration.
• Maintain a safe, clean, tidy, and organized reception, guest lounge, and work environment.
• Identify and report unsafe areas, activities, and hazards immediately.

 

Qualifications and Experience

• Guest services experience or enrolled in a post-secondary Hospitality program.
• Excellent computer skills, experience using a reservations system considered an asset.
• Excellent telephone manner.

 

Physical Demands

• Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching.
• Exerting up to 50 pounds of force occasionally to lift, carry, push, or otherwise move objects.

 

Apply Here!