BHTM Summer 2020 Internship, Keltic Lodge, Ingonish Cape Breton: Bell Person

JOB SUMMARY: To ensure customer satisfaction by offering the highest calibre service to the resort guest on arrival and departure and throughout the length of the guests stay.

QUALIFICATION STANDARDS

EDUCATION & EXPERIENCE:

• Experience in hotel or a related field helpful
• Will Train

TOOLS & EQUIPMENT:

• Computer, telephone, photocopy machine, fax machine and other office equipment.

REQUIREMENTS:

• Available to work weekends, evenings, holidays and shift work
• Excellent verbal communication and interpersonal skills
• A passion for dealing with the public
• Thrives under pressure
• Team oriented
• Customer service focused with an eye for details
• Professional manner and outgoing personality
• Good Command of the English language
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs and periodic lifting of back of up to 75lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending stairs and terrain

DUTIES & FUNCTIONS

ESSENTIAL:

Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• To report for duty on time with a professional appearance and clean appropriate uniform with all the tools needed to start your shift.
• Greet all guests with a smile and an appropriate hospitality greeting.
• To be on your post in the lobby at all times ready to greet and offer assistance to all guests; returning to this post after the completion of any/all tasks.
• To provide luggage assistance upon arrival, and departure to and from the guestroom or to locations specified by the guest within the perimeter of the resort.
• To know the check in and check out Procedures as well as resort outlet hours.
• Provide information on resort facilities, meeting functions, dining facilities, local alternatives, spa information, golf course information and local visitor and tourist attractions.
• Provide luggage storage for guests as require.
• To do room changes and other miscellaneous services and deliveries as requested by the Guest Services Manager on duty in a timely and efficient manner.
• Conduct designated deliveries to guestrooms: messages, facsimiles, parcels, packages, envelopes, newspapers, golf clubs, keys, and/or other items requested.
• Assist in ensuring guest and co-worker safety and security by reporting any suspicious or unusual behaviour to GSM and resort security services.
• Assist in fire alarms by fulfilling duties as outlines in the hotel fire response manual.
• Awareness and acknowledgment of all functions and special activities occurring on site on any given day.
• Other duties as required

Keltic Lodge at the Highlands functions 7 days a week, 24 hours a day from mid May to mid October.

To Apply please send resume and cover letter to Student_jobs@cbu.ca