BHTM Summer 2020 Internship Inverary Inn, Baddeck Nova Scotia

Introduction:

Are you outgoing and passionate about providing exceptional service to customers?  Do you crave working in a high-energy team environment with passionate individuals? Do you aspire for an exciting and rewarding career in beautiful Cape Breton? Then we encourage you to apply for the Front Desk Agent position at Inverary Resort!

Job Summary:

The Front Desk Agent will be responsible for performing excellent guest service and providing an exceptional guest experience.

Core Competencies:

Guest Focused Sales Focused Excellent Communication Respectful of Confidentiality Flexible Energetic and Outgoing

Problem Solving and Priority Managing Accountability and Dependability Ethical and acts with Integrity Empathetic and Understanding Proactive

Duties and Responsibilities:

• Provide prompt and exceptional service to our guests in person or on the phone to ensure guests expectations are fulfilled to Inverary Standards
• Process guest accounts to ensure all charges and payments are accurate
• In partnership with team members, complete office or administration style tasks (reports, forms, filing, etc) to ensure all daily duties and responsibilities have been achieved
• Actively drive sales through up-selling strategies to enhance the guest experience and to contribute to the company’s success
• Act as an Inverary brand ambassador by presenting a warm and hospitable personality that captures guests
• Resolve customer concerns immediately to ensure total satisfaction
• Be active in advocating for and maintaining a safe and secure environment
• Maintain familiarity with all Inverary products and services, as well as local attractions and events
• Maintain open communication with all team members and other departments
• Be continually aware of, and enforce, the highest standards of etiquette, personal hygiene and dress
• Attend meetings and training courses as required
  • Any other duties as required

Qualifications:

• High school diploma or GED required
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• Customer service experience in a hotel setting a definite asset
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, with solid interpersonal skills
• Able to effectively communicate in the English language both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including proficiency in MS Word, Excel and e-mail

Working Conditions:

• Manual dexterity required to use desktop computer
• Morning, evening, weekend and possibly overnight shifts as well as overtime as required
• Lifting or moving up to 20lbs may be required

Wages:

$13.50 per hour

To Apply:

Please forward your cover letter and resume to tiffany@capebretonresorts.com, or drop it off in-person at the Inverary Resort Front Desk.

Thank you for your interest.