BHTM Summer 2020 Internship Inverary Inn, Baddeck Nova Scotia

Introduction:

Are you energetic and passionate about providing an amazing food experience?  Do you crave working in a high-energy team environment with passionate individuals? Do you aspire for an exciting and rewarding career in beautiful Cape Breton? Then we encourage you to apply for the Server position at Inverary Resort!

Job Summary:

The Server will be responsible for providing consistently high-levels of customer service, ensuring that each patron has an enjoyable and memorable dining experience.

Core Competencies:

·       Customer Focused ·       Great communication, both with customers and team members ·       Energy to work in a fast-paced environment

Work well independently and with a team Punctual Problem Solving and Priority Managing Accountability and Dependability Ethical and acts with Integrity

Duties and Responsibilities:

• Serve customers professionally, promptly and courteously and in accordance with Inverary Resort service standards
• Maintain a thorough understanding of the composition and preparation methods of all food and beverage menu items to ensure prompt and accurate assistance with guest inquiries
• Ensure all service areas are clean, stocked and orderly at all times
• Ensure customers are presented an accurate bill at the conclusion of the meal and that all shift paperwork, duties and responsibilities have been accurately completed
• Communicate often with other team members, both in front and back of house, and assist one another to provide the best service and product to customers
• Monitor guest satisfaction and communicate trends, successes and areas of opportunity, helping resolve guest concerns as needed
• Actively drive sales by promoting menu items, emphasizing the unique location and resort experience, and by monitoring sales trends
• Engage guests and act as an Inverary brand ambassador
• Be continually aware of, and maintain, the highest standards of safety, personal hygiene and dress and comply with all company policies and procedures
• Participate in meetings and training courses as required
• Any other duties as required

 Qualifications

• High school diploma or GED required
• A certificate or diploma in a related field preferred
• Strong customer service and troubleshooting skills
• (1) year of food service experience preferred
• Knowledge of wine, beer and spirits an asset
• Exceptional conflict resolution, negotiation, and objection handling skills
• Highly flexible, both in the work environment and with weekly schedules
• Able to effectively communicate in English both verbally and in writing
• Strong interpersonal skills
• Able to work well in high pressure situations while maintaining composure
• Great problem solving and priority management
• Ability to work in and contribute to a positive team atmosphere
• Exceptional organization skills, attention to detail and ability to multitask
• Must bring a great attitude, have an outgoing friendly personality, and be willing to learn
• Accountable, reliable and punctual
• Able to deal with people sensitively, tactfully, and professionally at all times
• Ethical and acts with integrity
• Computer literate, experience with Point of Sale System a definite asset

Working Conditions

• Manual dexterity required to use desktop computer
• Morning, evening, and weekend shifts as well as overtime as required
• Lifting or moving up to 20lbs may be required

Wages

$11.55 per hour, plus tips.

To Apply

Please forward your cover letter and resume to tiffany@capebretonresorts.com or drop it off in-person at the Inverary Resort Front Desk.

Thank you for your interest.