BHTM – Guest Service Agent – Hampton Inn Sydney
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Location:
Sydney NS
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Deadline:
March 31, 2021
Guest Services Agent
Job details
- Day, Evening, Night, Weekend, Overtime, On Call, Early Morning, & Split Shifts
- Start date Starts as soon as possible
Experience
Experience an asset
- Specific Skills
- Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests’ departures, calculate charges and receive payments; Investigate and resolve complaints and claims; ; Answer telephone and relay telephone calls and messages; Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
- Business Equipment and Computer Applications
- Opera; Multi-line switchboard; Internet; Central reservation system (CRS)
- Bondable; Criminal record check
- Work Conditions and Physical Capabilities
- Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
- Personal Suitability
- Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Reliability; Organized
To apply please send your resume and cover letter to Raylene.Donovan@hilton.com