WINTER 2022 CO-OP: Customer Experience Co-op Student

  • Location: Halifax, NS
  • Deadline: November 15, 2021 at 4:00 pm

Customer Experience Co-op Student

Reference Number:            9108
Department:                      Customer Experience
Location:                             Halifax, NS
Type of Employment:      
Term, FT (January – April 2022)

*** Applications for this position must include a cover letter, resume and academic transcript (unofficial is acceptable). ***

Nova Scotia Power’s greatest source of energy is our people. In a culture focused on safety, we’re committed to providing exceptional service to our customers and rewarding jobs to our employees. We’re hiring solution-minded people excited to help us grow into the future. We are currently looking to fill the position of Customer Experience Co-op Student.

Please be aware there is a possibility that this will be a work-from-home position should directives from the Public Health or NS Power recommend this course of action in response to COVID-19.

Project Scope:

NS Power is looking for a co-op to help assist the Customer Experience team on its Voice of the Customer Program (VOC). VOC is compromised of initiating, designing and conducting market research to capture our customer’s perception and satisfaction with our products and services.

An integral activity will be data standardization that will allow the CX team to translate data into information and further into insights and action items. The insights will be presented during meetings with various business units to provide strategic advice on initiatives that improve NS Power’s customer interactions.

Furthermore, NS Power will require assistance with the launch of a new digital platform for our residential and small to medium business customers. The project team will rely on the successful candidate to support day-to-day project related tasks. Those could be environmental scans, facilitation of meetings as well as day-to-day support to the Customer Experience, Marketing and IT team.


The successful student will support the Customer Experience team.  Accountabilities include:

  • Initiate market research studies, receive results and analyze to gain insights
  • Organize data to create dashboards that inform the business
  • Organize historic data based on the topic and year the data was gathered
  • Work with vendors to ensure the data samples are complete
  • Support the Customer Experience team on ad-hoc data analysis requests from the business
  • Various project management related tasks

You will be responsible for your personal safety and that of co-workers, by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.

Skills, Capabilities and Experience:

The successful student will be studying business or commerce and be in at least the 2nd year of their program. They should also demonstrate:

  • Curiosity and problem-solving mind-set
  • Detail oriented
  • Profound experience with MS office Excel and MS PowerPoint
  • Ability to write Macros in MS Excel is considered an asset

In accordance with Emera’s occupational health and safety program and the Emera Vaccine Program, subject to any approved accommodation, all employees are required to be fully vaccinated against COVID-19.  For clarity, “fully vaccinated” means having the number of doses or combination of doses of a vaccine approved by Health Canada or local public health agencies in the jurisdiction in which they will be employed.

Reports to :   Manager, Customer Experience

Form of Application:   Click the APPLY button at the end of the online job posting.  Complete all required information fields, and copy and paste your covering letter and resume into the online form.

Salary:   To commensurate with qualifications and experience.

Must Be Received By:  All interested candidates should apply no later than November 15 2021.

Late applications may not receive consideration.

Recruitment and Promotion Policy: At Nova Scotia Power we believe that it is powerful when everyone is included.

We strongly encourage applications from equity groups who have been historically underrepresented, including members of the visible minority community (especially those from historic African Nova Scotian communities), Indigenous peoples (especially Mi’kmaq), persons with disabilities, and women in non-traditional roles, as well as members of the LGBTQ+ community.

If you are selected for an interview and require a specific accommodation, please advise our Talent Acquisition team and we will support you with the recruitment process.