SUMMER 2022 BHTM INTERNSHIP: Guest Service Agent – Seasonal Placement

  • Location: Halifax, NS
  • Deadline: February 10, 2022 at 4:00 pm

1990 Barrington Street, Halifax, NS B3J 1P2

Ideally situated in the heart of downtown, Hotel Halifax offers stunning views of the Halifax harbour; this offers our customers an opportunity to embrace the excitement of the city while staying just minutes from Scotiabank Centre, Citadel Hill, and the Halifax Convention Centre. We are looking for individuals to join our Community who share our passion, focus and commitment to customer service. The Hotel Halifax is an inclusive and healthy place to work because we know the way we deal with our associates will be reflected in the way they interact with our customers.

Position: Guest Service Agent – Seasonal Placement (May to October 2022)


· Embrace all Hotel Standards and its Mission, Vision, and Values.

· Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.

· Help create a positive work environment through teamwork and cooperation with peers and team leaders.

· Actively participate in monthly departmental communication meetings.

· Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.

· Process all guest check-ins and check-outs and respond to guest inquiries and concerns.

· Up sell guest rooms to maximize revenues.

· Follow specific checklists and credit procedures.

· Operation of switchboard and related functions.

· All other duties as assigned as well as thorough training on the Night Audit function.

Front Desk

•Check guests in and out efficiently

•Responsible for a cash float and daily deposits

•Assist with incoming calls to the hotel; assist guests with all requests and inquiries

•Direct all incoming and internal calls

•Coordinate guest messages, wake up calls and faxes, coordinate delivery of guest packages and coupons

•Track guest requests and communicate them to relevant departments

Door/Valet Attendant

•Greet guests upon arrival at hotel

•Valet park guest vehicles; Deliver guest luggage to rooms

•Provide guests with directions and information on the area

•Escort guests to rooms offering an orientation of our facilities and services


· A friendly and enthusiastic individual with a professional appearance.

· Demonstrates exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.

· Exceptional interpersonal, communication, and organizational skills as well as a keen eye for detail are essential.

· A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner.

· Reliable and flexible to various work shifts (including weekends & holidays).

· A working knowledge of MS Word and MS Excel is required.

· A working knowledge of OPERA and bilingualism are assets.

· A valid driver’s license is required

· Able to drive standard (manual) vehicles in addition to automatic vehicles is an asset.

· A driver’s abstract will be required.

More information about our property is available at

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