SUMMER 2022 BHTM: Guest Service Agent – Seasonal Placement

  • Location: Halifax, NS
  • Deadline: February 10, 2022 at 4:00 pm

1875 Barrington Street, Halifax, NS B3J 3L6

Our guests can unwind in style at The Barrington Hotel which provides a prime location within walking distance of the vibrant local area with attractions such as Casino Nova Scotia, Halifax Convention Centre and the Scotiabank Centre.

We are looking for individuals to join our Community who share our passion, focus and commitment to customer service. The Barrington Hotel is an inclusive and healthy place to work, because we know the way we deal with our associates will be reflected in the way they interact with our customers.

Position: Guest Service Agent – Seasonal Placement (May to October 2022)


· Embrace all hotel standards and its Mission, Vision, and Values.

· Exceed the expectations of all guests (both internal and external) through empowerment and by responding attentively, efficiently, and politely to all requests.

· Help create a positive work environment through teamwork and cooperation with peers and team leaders.

· Actively participate in monthly departmental communication meetings.

· Contribute to a healthy and safe work environment by reporting all safety hazards, following WHMIS and Fire Safety training, and working in a safe manner.

· Process all guest check-ins and check-outs and respond to guest inquiries and concerns.

· Up sell guest rooms to maximize revenues.

· Follow specific checklists and credit procedures.

· All other duties as assigned as well as thorough training on the Night Audit function.

Front Desk

· Greet guests upon arrival

· Check guests in and out efficiently

· Responsible for a cash float and daily deposits

· Direct all incoming and internal calls; assist guests with all requests and inquiries i.e., Directions, information

· Coordinate guest messages, wake up calls and faxes; coordinate delivery of guest packages and coupons

· Track guest requests and communicate them to relevant departments


· A friendly and enthusiastic individual with a professional appearance.

· Strong communication skills and capabilities are essential.

· Exceptional guest service skills with a passion to continually anticipate and exceed guest expectations.

· Exceptional interpersonal, and organizational skills as well as a keen eye for detail are essential.

· A self-motivated individual who is able to problem solve, initiate action, and complete projects.

· Reliable and flexible to various work shifts (including weekends & holidays).

· A working knowledge of MS Word and MS Excel is required.

· A working knowledge of OPERA and bilingualism are assets.

More information about our property is available at

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