SPRING/SUMMER 2024 BHTM INTERNSHIP: Guest Service Agents and Various Positions
COME WORK AND PLAY AT
REVELSTOKE MOUNTAIN RESORT IN BEAUTIFUL BRITISH COLUMBIA
Sandman Hotel Revelstoke and The Sutton Place Hotel Revelstoke are hiring team members across all departments with compensation for hourly employees ranging from $18-$21 per hour base starting wage plus a $2.00/hr Supplemental Summer Bonus for hours worked between May 20, 2024 – September 24, 2024.
Don’t miss out on the opportunity of a lifetime to spend an adventure-filled season in one of the most beautiful towns in British Columbia. Know someone who might be interested? We also have great referral and retention bonuses available!
WHY JOIN OUR TEAM?
- Summer Employee Pass to Revelstoke Mountain Resort, Silver Star Mountain Resort and Sun Peaks Resort
- Complimentary Resort Shuttle
- Fit to Work Program incentives.
- An incredible work environment, and career advancement opportunities,
- Hotel and dining discounts across Northland Properties’ brands.
- Reciprocal deals at other ski resorts
- Staff accommodation available.
We are currently accepting applications for Guest Service Agents for the Summer of 2024 – Staff Accommodation available.
This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.
Job Duties
- Greet and communicate with guests in a professional manner.
- Register arriving guests and assign rooms.
- Making and modifying reservations.
- Maintain an inventory of vacancies, reservations, and room assignments.
- Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests’ complaints.
- Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
- Present statements of charges to departing guests and receive payment.
- Take over from the personnel on previous shifts, checking and accepting float and takings.
- Work closely and professionally with all hotel & resort departments.
- Ensure public spaces are maintained and well presented.
- Perform all other duties as assigned or needed.
Requirements
- High School Diploma, G.E.D. or equivalent
- Experience in customer service
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Exceptional conflict resolution, and objection handling skills
- Able to respond quickly in a dynamic and changing environment.
- Able to build and maintain lasting relationships with other departments, key business partners, and guests.
- Able to effectively communicate both verbally and in writing.
OTHER OPPORTUNITIES
Reservation Agent • Guest Service Agent • Houseperson • Night Audit • Concierge • Maintenance Person • Bell Hop • Team Lead • Room Attendant • Laundry Attendant
FOR MORE INFORMATION AND TO SUBMIT AN APPLICATION, PLEASE CONTACT
Sarah Campbell at recruitment@sandman.ca.